Nicholas D.

Nicholas D. Email and Phone Number

IT Support Technician @ MStechz
Bangor, PA, US
Nicholas D.'s Location
Bangor, Pennsylvania, United States, United States
About Nicholas D.

Lively, driven, ambitious, dreamer. I love to learn and have practiced putting myself outside of my comfort zone in an attempt to experience as much life as I can. This has led me to a lot of interesting jobs, hobbies, opportunities, and adventures. I have been to 42 out of the 50 states, I've worked in film, music, retail, construction, food service, tech support, broadcasting, and was even an apprentice wine maker for a while (among some other interesting things). I enjoy fast paced environments that provide challenges and opportunity to work on interesting problems or something new each day. I excel at troubleshooting and my ability to learn new things quick and adapt to new situations with ease makes me extremely effective. You'd be hard pressed to find another professional that can move between industries with as much comfort as me, because I've spent years honing my skills and making them as transferable as possible. When I was training new techs at Geek Squad I always reminded them that I wasn't teaching them how to fix computers, I was teaching them how to troubleshoot and think critically, the foundation and bones of problem solving. If I only taught them how to fix computers or just showed them the solutions then that's all they would ever know. Instead, by teaching them how to find the answers on their own I helped them develop that into a skill they could take anywhere and be effective, efficient, and successful. At my core I am a problem solver, it's what I was put here to do and I love it. In the right environment I get to be creative, independent, and productive. The only thing I like more than creative problem solving is sharing that spark with others either as a team or in teaching/training others, it's one of the things I enjoyed most about working in film and IT. Some accomplishments from my time as an Advanced Repair Agent at Best Buy include being asked to write a technical walkthrough that was then shared internally to other repairs agents across the company. I also rose in responsibility quickly being promoted to full-time after only three months and six months later being asked to train other employees. I was also selected for a mentorship program called Harvest that takes engaged and promising employees and trains them for management roles.I firmly believe that your organization will benefit from my comprehensive and varied expertise.Let's talk about what's possible.

Nicholas D.'s Current Company Details
MStechz

Mstechz

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IT Support Technician
Bangor, PA, US
Nicholas D. Work Experience Details
  • Mstechz
    It Support Technician
    Mstechz
    Bangor, Pa, Us
  • Mis-Management
    Technical Support Lead
    Mis-Management Jan 2021 - Present
    https://mis-mgmt.com/Responsible for all deployed devices. Designed and built the company's technical ecosystem. Device and end user security, implementation and education. Designing and supporting Cloud Social’s client’s technical needs. Managing client’s accounts. Orchestrating and moderating client and community events.
  • Circle13
    Owner
    Circle13 Jul 2016 - Present
    Bangor, Pennsylvania, Us
    Recently relaunched in November of 2022; Circle13 is now an Engineering and Product Design studio, with our first US patent awaiting approval and is an officially licensed LLC in the state of Pennsylvania.Currently I am the sole owner and employee at Circle13 and am responsible for our first patentable utility/design. The idea to reopen Circle13 was actually a suggestion from my lawyer to help facilitate the patent application process and provide a path forward once the patent is approved.I find myself suddenly filling many roles, engineer, project manager, marketing manager, owner, legal liaison, and researcher. I spend roughly 4-6 hours a day, working on this current project, and new designs while awaiting approval.Originally founded in July of 2016 under the name Circle13 Studios as a media production company with a focus on creating original content while providing marketing services as an additional revenue source.--Successfully oversaw operational functions as a co-owner of the fast-rising media production company poised for remarkable growth and aggressive market expansion--Achieved stellar success in coordinating all business processes performed remotely while the firm still offered services across Pennsylvania and the surrounding areas--Offered extensive support in achieving the company’s mission of building a network of local creators, artist, actors, and stakeholders interested in media production --Assisted in running the official company site (Circle13studios.com)
  • Best Buy
    Adavanced Repair Agent
    Best Buy Jan 2019 - Sep 2022
    Richfield, Minnesota, Us
    Serve as the main point of contact for providing general oversight regarding the efficient repair and maintenance of phones and computer systems through troubleshooting, diagnosing and prompt resolution of issues affecting client devicesEstablish and maintain productive relationships and communication with clients while utilizing specialty software and making solution-based recommendations in the installation and removal of both new and old technology products and componentsDeliver swift response to 10 to 30 clients phone calls as regards service offerings daily as well as escalate the issue to the appropriate team while making at least 5 to 10 callsSpearhead the process of researching and identifying potential tech problems, implementing process improvement initiatives and solutions to remediate issues through the use of specialized tools, databases, and software designed specifically for varying tasksStellar record in scheduling client appointments and evaluating their various needs to help determine and recommend suitable products and services Display professional etiquette in packaging and shipping out client devices and broken parts to their respective destinationsRecognized for solid work ethic in using and learning about consumer electronics, consistently seeking new and improved ways of tackling issues instead of backing down on challenges
  • Familysoft
    Owner
    Familysoft Jan 2018 - Dec 2018
    Reputed for delivering standard and quality network and IT solutions for small businesses/home officesLed and supervised all aspect of the business functions including marketing and prospecting to get new clients as well as scheduling face to face meetings with them to know more about their products, services, space and project budgets to help design solutions tailored to their specific needsResponsible for ordering parts, devices, and supplies while also implementing solutions and providing additional support to ensure optimal client experience and satisfactionRecommended and moved clients to a reliable competitor to maintain their business efficiency upon planning to relocate and then close the business
  • Tolino Vineyards Llc
    Assistant Winemaker/It Specialist
    Tolino Vineyards Llc Jun 2015 - May 2017
    Streamlined business operations that involved all aspects in the production, testing, finalizing, up-keeping and serving of wineOrchestrated all tech-related functions across the company including setting up networks, wiring and connecting IoT devices (wireless sound systems, etc.), as well as connecting specialized equipment such as the brewing panel to the wireless network to remotely control and monitor all brewing activities resulting in increased efficiency and productivityWell-equipped to oversee operational processes regarding the processing and pressing of raw grapes gotten from the field into juice as well as fermenting, monitoring, testing, and adjusting the wine's chemistry and flavor for 3-9 months (depending on the variety).Skilled in back sweetening, filtering, bottling and labeling the wine while subsequently cleaning and sterilizing all equipment used throughout the processProven success in sterilizing over 1000 Gallon fermentation/chilling tanks, pumps, filters, presses, barrels, chemistry instruments and every other equipment utilized within the wine facilityParticipated in serving wine at tastings/events and leveraging knowledge in explaining the process of winemaking, the history of the company, and the way different flavor profiles present in each of our wines are obtained
  • 8-Bit Bakeshop
    Baker
    8-Bit Bakeshop Oct 2013 - Jan 2015
  • Masquerade Recordings/Zach Neil Music
    Tour Manager
    Masquerade Recordings/Zach Neil Music Jan 2009 - Nov 2011
    During my years in high school I spent my weekends touring with my friends and selling merchandise for their band. I kept with it well into college and eventually they got signed to a label. When they got picked up by the label I was kept on as their touring manager. My main responsibility was to get everyone to the show alive and on time, but they mainly did that themselves so really I just had to track our money/inventory, lend a hand loading equipment, sell merchandise, setup/tear down our booth, and occasionally drive the van. I also designed graphics for their merchandise and CD art.

Nicholas D. Education Details

  • Northampton Community College
    Northampton Community College
    English/Film
  • Bangor Area High School
    Bangor Area High School

Frequently Asked Questions about Nicholas D.

What company does Nicholas D. work for?

Nicholas D. works for Mstechz

What is Nicholas D.'s role at the current company?

Nicholas D.'s current role is IT Support Technician.

What schools did Nicholas D. attend?

Nicholas D. attended Northampton Community College, Bangor Area High School.

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