Sustained case and client files on behalf of associates and partners alike while tracking any and all new business intake and completing related forms required to set-up new clients and matters.Verified accurate attorney time entry for client billing purposes and itemized and processed relevant expense reports for already existing and potential new client development opportunities.Analyzed legal documentation for quality purposes and illustrated edits where necessary. Identified need for additional project assistance and generated case support by providing legal research methods.Delegated and performed administrative support duties such as organizing meetings, booking travel, managing senior partner calendars and processing invoices.

Coordinated with various government departments, international desks, embassies and ministers private offices to communicate policy directives and establish consistency across government.Assessed, assured and tracked the processing of policy documents through a full compliance review. Ensured they were signed off through every step including legal overview and senior leadership sign-off.Redesigned the prioritization process during the early stages of the Covid-19 pandemic which led to zero signing deadlines being missed in an 18 month time-span and reduced SLA times by two days.Managed and controlled access of colleagues within and outside the department to specific access groups allowing retrieval of documents. Evaluated the strength of the application for use purposes and supplied relevant access dependent on the needs of the individual.Composed process guidance and training materials and led individual and group coaching sessions with colleagues.

Centralized the process which involved the extraction and manipulation of payroll data into a consistent format to enable data to be analysed for the UK portion of clients tax returns via the use of Microsoft Excel, VBA and PDF extraction technology.Facilitated a team to extract, evaluate and manipulate large sets of payroll data from over 20000 individuals prior to processing that payroll data through payroll software and reporting outcomes accurately to HM Revenue and Customs. Delivered a full audit of business documentation and data at tax year end before reporting reconciled figures to the regulatory body. Collaborated with regional engagement teams to establish improvements in processes and designed workflows to confirm consistency within the department.Mastered the use of PDF data extraction software and became the organization technical lead on the use and implementation of it, supporting various projects and educating colleagues on the potential use cases for it.

Advised customers via various communication methods on the status of their compensation claim and reviewed customers legal contracts to ensure accuracy.Streamlined the claims workflow to enable the process to be more orderly, efficient and consistent. Verified the entry of data and information into databases and spreadsheets to safeguard accurate reporting of the customers personal and financial information.

Advised customers in the sale of electronic goods by providing brand knowledge and a professional service to find the right product that would suit their particular needs. Resolved customer queries and complaints when products had defaults or service provided wasn't up to the organization’s high standards. Educated customers on various product uses and advocated for the installation of software or provision of services where required to generate additional sales revenue.Maximized sales opportunities to outperform daily, weekly, monthly and annual sales targets.

Arbitrated social research interviews on behalf of public authorities such as police forces, local government and healthcare services. Certified that interviews were conducted, reported and recorded accurately and consistently with extreme attention to detail.Consulted with the interviewee and confirmed that they were comfortable with the questions posed and could provide precise answers.Delivered and exceeded expected completed interview number targets within the company framework. Achieved quality assurance targets when interviews were monitored by management.