Nicholas Davis Email & Phone Number

Louisville, Kentucky, United States

Oversee and optimize day-to-day operational activities , ensuring efficient and secure processes are in place.Collaborate with cross-functional teams to develop and implement strategies to enhance operational efficiency, streamline workflows, and mitigate risks.Manage and lead a team of professionals, providing clear direction, setting performance goals, and fostering a collaborative work environment.Coordinate with partners, such as technology vendors and financial institutions, to ensure seamless integration of systems and efficient execution of operational tasks.Stay updated with industry trends, regulations, and best practices to proactively identify opportunities for process improvement and risk mitigation within the digital assets landscape.Perform regular audits to ensure compliance with internal policies, regulatory requirements, and industry standards.Develop and maintain strong relationships with key stakeholders, including clients, partners, and regulatory authorities.Prepare and present reports, analysis, and recommendations to senior management, highlighting operational performance and areas for improvement.Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met

Louisville, Kentucky, United States

Monitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance. Monitor, review and analyze district service/implementation business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance. Assure the achievement of the district service and professional service technical performance and quality goals. Mentor and lead all direct reports to achieve optimal efficient performance. Monitor, review and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance. Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district. Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information. Responsible for compliance of policies and procedures that assure protection and control of all the corporate and customers owned assets within the region. Responsible for expense control within the district to comply with targets and goals set within district budgets. Assure optimum district profitability through review of district P&Ls Assure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable. Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels. Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce. Manage team member recognition: Ensure districts and customer engineers are recognized for outstanding contributions.

Louisville, Kentucky, United States

• Provided onsite installation and configuration of hardware, software and related peripherals for customers.• Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.• Developed technical solutions to resolve customer issues.• Conducted system tests to ensure proper functioning of hardware components.• Assisted with the development of training materials and provided instruction to end-users.• Implemented preventive maintenance procedures to reduce downtime and improve performance levels.• Interpreted customer requirements and developed custom configurations accordingly.• Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.• Installed upgrades on existing systems according to manufacturer specifications.• Reviewed service reports from technicians in the field for accuracy and completeness.• Responded promptly to customer inquiries via telephone or email communication.• Established positive relationships with customers through friendly interactions.• Traveled domestically and internationally to designated areas on short notice to support contractors by working weekends and overtime.• Provided on-site services, installed new systems and escalated customer complaints.

Louisville, Kentucky, United States

Preventative maintenance and repair: inspection, lubrication and repair all packaging/material handling equipment, vehicles, life-safety equipment, general facility, HVAC, and trash handling equipment Operate equipment: forklifts, scissor and boom lifts, welding machines, trash compactors, bailers, hand tools, and energy management equipmentMaintain high performance and customer service expectations while taking initiative and follow through completelyWork in a safe manner that complies with Occupational Safety and Health StandardsRebuild and Install PumpsReplace Bearings Hydraulics & PneumaticsRigging & Setting equipmentRun Piping and tubingFabricatingExperience with:Mig welding, Tig, and StickCutting torchPlasma cutter Drill PressScissor lift