Nicholas Davis Email & Phone Number

Kirkland, WA

Seattle WA

• Managed data for batch processing refunds and sending customer notifications.
• Worked with the Operations Team to bring returns processing from a five-day to a one-day turnaround time.
• Processed returns data and order swaps from fulfillment centers in North America and the UK.
• Updated return information and responded to CSR’s emails to maintain department SLA’s.

Redmond, WA

• Reported key metrics to multiple departments to effectively manage work-flow.
• Created several procedures for handling repair issues and error codes.
• Identified potential fraud and escalated cases to management.
• Act as a liaison between the consumer, Nintendo, and Nintendo's North American repair facilities.
• Addressed escalated consumers in a timely and effective manner, while balancing consumer and business needs.
• Routed feedback to ensure quality work and adjust problematic behaviors.

Bellevue WA

• Shift Supervisor from June 2008-November 2012Barista from October 2006-June 2008
• Headed several customer service initiatives to promote customer loyalty and satisfaction, and increase store profitability, using internal metrics to measure success.
• Lead a team to exceed sales goals during 3 Holiday Promotions at 3 different stores.
• Helped store exceed VIA Ready Brew sales goals by 228%.
• Directed workflow to maximize customer experience and profitability.