Nicholas Davis Email & Phone Number

Huntsville, Al, Us

Madison, Alabama, United States

- Providing first-line technical support to end-users via phone or email within a Managed Service Provider (MSP) environment, serving diverse clients with varying technical needs.- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices. - Escalate complex issues to Tier 2 support and follow up until resolution.- Maintain accurate records of support requests and resolutions using Service Now help desk ticketing system.-Provide excellent customer service and ensure timely resolution of user problems.-Utilizing remote technology to access client desktops via Virtual Desktop Infrastructure (VDI), diagnosing and resolving technical issues efficiently.- Demonstrating proficiency in command line interface operations, employing commands such as ipconfig, gpupdate, tracert, etc to troubleshoot and resolve issues.- Providing comprehensive support to clients, assisting in the mapping of printers and network drives to ensure smooth workflow and connectivity.- Managed Active Directory tasks, including re-enabling accounts, resetting passwords, and adjusting group memberships based on user permissions, ensuring secure access to resources.

Texas, United States

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Recipient of "WGU TECH is EVERYWHERE" scholarship!

Bachelor Of Science - Bs, Multi/Interdisciplinary Studies

Activities and Societies: D1 Basketball Athlete