- Efficiently managed an average of 15-20 customer cases per week, catering to diverse business types and addressing unique software challenges.- Fielded customer calls, quickly and accurately diagnosed software issues, and implemented prompt resolutions.- Escalated complex cases to Tier 2 Support while meticulously documenting all steps undertaken; actively collaborated with Tier 2 Support to enhance my skills and prevent similar escalations in the future.

- Owned the top of the sales funnel by generating and facilitating 20+ new prospect leads a month- Collaborated with thought leaders to copyright content that is distributed to 1000+ institutions worldwide.- Researched new tools and implemented technologies to make the sales team more efficient in reaching their prospects.- Maintained the website and implemented the social media and SEO strategy to ensure a consistent message was maintained for prospects worldwide- Created and implemented nurture campaigns with content resulting from a competitive analysis exercise

- Restructured Salesforce platform to create an efficient, organized work space with easily accessible information- Created reports and dashboards using historical data within Salesforce to demonstrate YOY growth and identify opportunities for incremental sales- Created and updated financial models using Excel and Salesforce to aid Executive team in forecasting and planning for the upcoming fiscal year.-Collaborated with Marketing team to facilitate integration of Salesforce and ActiveCampaign providing sales team members with leads to inquire about new business with- Lead the Bi-Weekly Product Status meeting and managed an Asana dashboard of updates to share with Product Team

- Met with an average of 5 customers per week to give estimates for home improvement projects ranging from small jobs like gutter cleanings and power washing to bigger jobs like kitchen and bathroom remodels- Collected and handled $3000-$5000 in revenue daily through checks and credit accounts- Managed projects from start to finish to make sure employees had the materials they need and customers were catered to- Partnered On the Spot Home Improvements with the Feed the Children Foundation to donate 1-5% from completed jobs to charity- Recorded customer information, estimates, and sales orders through Quickbooks- Distributed payroll to employees using Quickbooks