Supervisor over registration for the Stefanie Spielman breast center; managing a team of 10 employees, Onboarding new staff and new providers, Implementing new procedures and policies for registration staff, Implementing second floor registration check-in desk, Implementing new "Welcome Self-Serve Kiosks" for check-in, Hiring and training new employees, Auditing and reviewing employee's accuracy, Running and reviewing reports for statistics and productivity,EPIC Super User for OSU Rev Cycle, Handling patient issues and complaints, and Leading and preparing registration staff meetings.

Office Team Lead over Registration and Insurance edits, Supervise billing office staff productivity, Implementing new Epic Professional Billing system on July 1st, 2014, Project manager withinwork groups for new PB system to improve and maintain working policies and procedures, Implemented the merge of 3 billing offices in October 2013, Epic SuperUser for Revenue Cycle, Assisted Research coordinator and staff to bill all OSUP Internal Medicine charges, Functional experience with Credit/Balance workflow in accounting department, Understanding and development of EPIC Work Queues, Provides support to outlining clinic/hospitals by training registration staff on Epic processes.