Nicholas D. Email & Phone Number

New Castle County, Delaware, United States

Troubleshoot and resolve advanced hardware, software, and network issues escalated from Level 1 support.Install, configure, and maintain computer systems,Perform diagnostics on advanced technical issues, such as application errors, connectivity issues, and security-related concerns.Assist with system upgrades,Collaborate with other IT teams for system integration and network configurations.Maintain documentation of processes, technical solutions, and user instructions.Assist in the development and improvement of help desk procedures and policies.Ensure proper escalation of unresolved issues to Level 3 support or specialized teams.Provide remote and onsite support to end-users.

Wilmington, Delaware, United States

Prepared computers for deployment by expertly unloading and consolidating hardware, streamlining the setup process.Installed updates and optimized software configurations to tailor computers for seamless integration into library environments.Provided hands-on deployment and setup for library computers, ensuring seamless integration and functionality.

Supported bar operations through timely restocking and maintaining a clean, organized area..Collaborated with bartenders to ensure efficient service delivery.Managed drink orders, preparing them for servers and maintaining a smooth workflow.

• Performed troubleshooting of end user technical issues• Tracked progress and closed tickets using Spiceworks cloud Helpdesk• Set up Active Directory and SecurePrint (Uniflow) user accounts• Resolved LDAP access problems• Attended weekly eSchool open office hour calls

Newark, Delaware, United States

Crew member and Certified Trainer at Chipotle Mexican Grill. Assisted customers with their orders on the service line, food preparation, handling and ringing up customer’s orders. Trained new team members as a front of the house trainer aiding in how to work the line, online orders, and cash register as well as the proper food portions.

Newark, Delaware, United States

Cashier and Customer Service worker at Acme Markets.Ringing and bagging up customer's orders. Assisted customers by providing information and resolving their complaintsProcessing refunds and returns.Secured Self-Checkout station