Nicholas Derissio Email & Phone Number

North Fort Myers, Fl, Us

Lee County, Florida, United States

Maintain, troubleshoot, repair, and upgrade computer hardware and software.Inspect, diagnose, repair, and service a variety of computer systems and peripheral, audio-visual, telecommunications, power backup, and network equipment.Contact vendors to order component parts, file warranty claims, and resolve issues.Utilize a variety of electronic testing and diagnostic tools to troubleshoot and repair problems.Consult peer and senior department staff as necessary to resolve issues.Document, track, resolve, and report on problems and work orders using a web-based ticket management system.Pick up equipment for repair and return to site when complete.Prepare technical documentation, reports, and correspondence.Maintain current knowledge of relevant technologies.Participate in special projects as required.Respect the confidentiality of records and District information in accordance with accepted professional ethics, state and federal laws, and Board policy.Utilize common industry and organizational tools for project management, technical support documentation, and communication.Maintain current licensure and certifications.

Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.Use industry-standard tools to install, manage, update, and maintain computer hardware and software.Assist educators in planning for and use of technology in the instructional program. Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.Recommend budget requirements and provide purchase order information for school technology planning.Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.

Built functional components using ReactJS/TypescriptState management with ReduxCreated Express.JS backend with Apollo GraphQLRelease to production/staging environments using Jenkins and DroneSQL migrationsSCRUM development, RFC written for individual projectsCode reviews, mentoring interns

Repaired, updated, maintained desktops, laptops, chromebooks, projectors etc.Tracked and completed support tickets through internal ticketing systemConducted Inventory and stocking of parts for the districtImaged systems using Filewave, PDQDeployMaintained technology in four schools (three elementary , one middle school) with fast response time, effective troubleshooting and repairCreated a Java program to track travel mileage between buildings and print on the relevant formCreated software to track student repairs using Electron and Javascript