Nicholas Derosier Email & Phone Number

Minneapolis, Minnesota, United States

Customer First Representative trained into a Medical Claims Processor providing third party plan administrative benefits and claims adjustments and processesing.

Edina, Minnesota, United States

During this tenure, I gain in-depth learning in steering leasing informationrequests and application signing, while spearheading database informationfor quick access. I disseminate property information and put units/amenitiesavailable on advertisement, leasing property's 261 units. I maintain contactwith potential leads' running list weekly and manage the social mediaaccounts for high social media reach and weekly apartment homes posting onFacebook/Instagram page.

Roseville, Minnesota, United States

Within this time period, I employed my skills for facilitating clients/customers on delinquent and current term loans/lines of credit. I led restoring of delinquent loans/lines of credit to active in supportingclients and the company's objectives via financial sources.• Retrieved monthly delinquent funds of $125K to $113K during Covid-19.• Generated reduced payment schedules with low interest via Term Extensionsand line of credit re-amortization program with focus on enhancing customerrelations and facilitating businesses struggling during early Covid-19tenure regarding cash flow issues.

Roseville, Minnesota, United States

As a collector representative, I counseled and advised customers on debts issue solutions and fostered relations as per set FDCPA laws. I applied the customer service-oriented discovery approach and coordinated with new/existing consumers with a key focus on formulating effective plans andmeeting needs/assets.Please find below my main attainment in this role:• Attained organization's set targets through daily, monthly, and sitedirectives goals.• Maintained 50%+ payment per conversation rate by conducting over 300 phonecalls daily.• Received site employee of the month twice and employee of month fourtimes.• Met and exceeded customer goals by executing effective plans andnegotiating monetary transactions in collection computer system.

Bloomington, Minnesota

Working as a Temp-to-Hire I was tasked with communicating information between clients and real estate appraisers and brokers. My daily tasks included providing correspondence between our clients and customers as we provided a smooth transmission of information for the real estate company and their clients. Banking information, and problem solving was also a daily activity, in which we provided correspondence in a timely manner by collaborating with our teams to create a smooth experience that was efficiently dealt with in a timely manner.

Duluth, Minnesota Area

While serving as a coffee barista, I interacted with customers and employees'/managers teams via communication. I arranged customer seating and solved computer system network problems, while operating in a fast-paced environment.Following you will find my important contributions in this role:• Incorporated creative design concepts to products, including workplace design and document updates, such as labeling, personnel application, and radio/website copy.• Demonstrated proven product/customer demand understanding and sold menu products to customers, advertising company's objectives.

Duluth, Minnesota Area

Operated at Night closing manager, confirming over all closing duties which included directing a group of employees to work together to ready the department for opening. Provided information relay from upper level management to lower level workers to increase communication. Praised a socially polite workforce, encouraging positive customer service attitudes.

Duluth, Minnesota Area

I was hired as a photographer and video producer for Art in the Alley, a small clothing boutique that specializes in homemade one of a kind jewelry and clothing! I was in charge of taking photos of the products for the online catalog, as well as providing small descriptions for products. I was also in charge of shooting, editing and posting a video biography of the owner as an introduction to the website. Sadly, the owners closed one of their two stores, and moved locations, and could no longer afford to keep me hired.