Nicholas Deserio Email and Phone Number

Responsibilities: Run acquisition meetings to integrate smaller companies we acquire with our tools and management systems Configure/troubleshoot Unifi networking equipment for new and existing locations Scope and coordinate install of all needed components of networking equipment for new office locations (ISP, networking, cabling, etc.) Scope and complete all aspects of office closures in relation to IT Planned, documented, and implemented JumpCloud to organization Worked with multiple departments within the company to improve the onboarding process Coordinate and port over numbers from cell/office/faxing provider to Verizon/8x8/RingCentral Worked with FreshDesk development team to help automate tasks in our ticketing system as well as increase reporting accuracy and tracking of tickets Manage all EFax accounts via RingCentral Manage all users and configurations for Gsuite/Office365/JumpCloud/8x8/Verizon/RingCentral Troubleshoot mail flow/network down Quickly became team lead and go to person after short time working here.

Responsibilities: Visit sites to perform patching, upgrades and work on any issues reported by the client Configure servers/firewalls, and virtual machines using ESXi Configure and install switches, firewalls, access points and servers Upgrade, or replace existing network equipment Perform firmware upgrades on firewalls/switches/servers/access points Perform migrations of email and file shares Configure backup solutions on servers, or replication on NAS devices Configure SSL VPN access to allow users to connect to internal network remotely Create site to site VPN tunnels Plan and implement MFA for office 365/Azure Troubleshoot failing server components using iLo/IDRAC or ESXi Troubleshoot network connectivity issues related to DHCP, DNS, or ISP Make server/PC recommendations for out of warranty or EOL workstations/software Manage active directory and Office 365 tenants Create and deploy group policies Install end user applications, drivers, and VPN clients Deploy print servers and configure new printers Troubleshoot and work with vendors to resolve application/hardware related problems Scan and remove malware/virus from PCs

 As Windows System Administrator:• Spearheaded Entitlement reviews on NTFS permissions of network folders to provide standardized groups for provisioning folder access. Implemented changes necessary for these activities.• Lead administrator on performing Active Directory account and group management. • Performed training and queue management of ServiceNow tickets for the team.• Identified and led discussions on enhancing ServiceNow workflows used for employee/consulting onboarding, server access, & network folder access. • Troubleshoot issues related to User Access & Connectivity• Implemented scalable folder structure on Isilon storage using EMC OneFS web client that would support future growth• Applied NTFS permissions using Active Directory to manage access to folders• Configured SyncIQ and SnapshotIQ to enable replication and backup policies• Used Microsoft DFS management to enable flexibility in managing the physical storage infrastructure As VMware administrator:• Performed storage expansions on VMs, memory upgrades, created & extended LUNs for Compellent and EMC storage arrays• Initiated data center audits to identify servers to be decommissioned or failed disks to be replaced• Lead discussions and Windows and Linux server builds• Provided recommendations on server upgrades based on system utilization• Created recovery plans using Site Recovery Manager for DR tests• Designed datacenter rack layouts & workflow diagrams using MS-Visio• Created/expanded new LUNs using EMC Unisphere• Mapped LUNs to VMware using storage groups for use with virtual machines As Backup Administrator:• Added servers to NetBackup policy based on RPO and RTO requirements• Configured laptops to be backed up using CrashPlan• Performed restores as requested • Managed tape vault and library to ensure backup reliability and accuracy

-Ran CAT6 Ethernet cabling throughout the ceilings of each school in the district. These cables were mainly used to setup wireless access points, and security cameras throughout the hallways of the schools in the district. - Terminated and applied appropriate ends to each cable for proper hookup and installation of devices.- Tested every CAT6 Ethernet cable to ensure connectivity and reliability- Setup server rooms using Cisco switches, patch panels, and wire management attachments

-Ran CAT6 Ethernet cabling throughout the ceilings of each school in the district. These cables were mainly used to setup 3 to 4 RJ45 ports in each classroom. - Terminated and applied appropriate ends to each cable for proper hookup and installation of devices.- Tested every CAT6 Ethernet cable to ensure connectivity and reliability- Setup server rooms using Cisco switches, patch panels, and wire management attachments

2011 -Worked at SUNY Purchase College in the Computer Help Desk for the summer. Dealt with many computer related problems and troubleshooting over the phone, went on service calls to install new computers and peripheral devices. Also familiar with removing viruses from a computer and installing new hardware such as RAM, graphics cards, sound cards, and hard drives.

- Responsibilities included working in the Customer Service Department which allowed me to develop the inter-personal skills necessary to work with the public and to interface with co-corkers on difficult work related problems. Other positions that I have done included cashiering. 2009-2010 - Moved up to Customer Service associate/ front end manager. Some of my responsibilities included scheduling breaks, counting and collecting money from registers, doing refunds, returns, and exchanges. Ensuring customer satisfaction.