In my current role as an Entrepreneurial Programmer, my core responsibilities are to utilize strong programming and technical proficiencies to create web applications and tooling for managing custom systems. I deploy, maintain, and troubleshoot game servers for friends and family to deliver an outstanding experience. I take advantage of best practices to enhance and improve customer service by addressing and resolving customer concerns promptly. I have an exceptional ability to solve user-submitted problems and questions efficiently; problems are almost always solved on the same day when within my control.Significant Contributions:• Improved and automated locally hosted services and products.• Installed Proxmox across multiple systems for easy management and failover resilience.• Deployed Docker containers and VMs as necessary to host personal critical services such as:• Nginx for reverse proxying multiple domains.• SQL, MySQL, Redis, and MongoDB databases.• Immich for photo and video backups.• OpenVPN server for extending local network access.• Statistic retrieval, cleaning, and database insertion from external API using C#.• Local AI for conversation, image, and audio generation.• Custom dashboards for internal service access and management.

As a Fusion Product Support Specialist I resolved customer issues, managed orders and RMA requests, and provided in-depth system recommendations for Garmin/Fusion Marine and RV products such as radios/head units, speakers/subwoofers, amplifiers, and more as well as provided custom wiring diagrams for connecting all units within the recommended system.Additional feats I accomplished:• Revised and improved training documentation• Rebuilt the on-site audio testing cart• Designed and built the on-site RV testing cabinet• Catalogued all products listed on the original Fusion website and mapped them to the corresponding Garmin/Fusion products• Trained a new team member

As a Marine Product Support Specialist I resolved customer issues, managed orders and RMA requests, and gave system recommendations for Garmin Marine products such as chartplotters, radars, VHF radios, transducers, and more.

In this role as a technical lead, I deployed and maintained a secure VPN to allow for remote work. I managed the network and connected devices to minimize disruptions, deliver high network performance, and patch any and all known security vulnerabilities. I managed all technology requests for improvements and proactively deployed bug fixes for on-premise services and devices. I also ensured system integrity and stable operations to provide excellent customer experiences.

At Zoom Video Communications, I resolved internal bugs and external issues in collaboration with software engineers utilizing strong competencies of JIRA. I delivered excellent customer service by solving customer concerns rapidly using Zendesk. I also employed my technical skills of Python through Google Colab to clean and sort ticket data. Using the cleaned and sorted ticket data, I strategically optimized ticket sorting and solution methodology by analyzing tickets; ticket analysis was presented with Tableau. Furthermore, I collaborated notably with a sense of urgency and customer-focus mindset to enhance customer experience.Noted Achievements:• Achieved excellent customer service ratings by responding to customer tickets in a timely and professional manner and using mobile tools outside of core business hours.• Recognized for remarkable efforts and assigned to a solution-oriented position focused on solving customer concerns and improving customer support processes.• Spearheaded ticket management with over 60 tickets per week, of all degrees of difficulty that resulted in enhancing customer experience.

In this previous role as a Busser, I leveraged customer-focused strategies managing customer complaints in a timely and professional manner. I fostered an environment of cleanliness in all theaters by efficiently managing cleaning schedules during peak hours. I enhanced the organization's reputation by accepting ownership for accomplishing new and different requests along with exploring opportunities to add value to job accomplishments. I also presented a calm demeanor that discouraged others from engaging in disruptive conduct, while encouraging a positive interaction with guests. I demonstrated an outstanding ability to multi-task and work in a fast pace environment. While at AMC I improved performance and customer service by co-rewriting working procedures.