Develop and implement new web based/locally installed toolsMaintain and improve existing toolsClearly and regularly communicate with management, business analysts, and technical support colleaguesDesign and update databasesPerform testing of softwareRecommend improvements to existing software programs as needed

Under the Group Marketing Department working on concept projects, and creating innovative solutions to bridge I.T. and business. Prepare reports, database end user tools, and other documents, using Microsoft Office Suit.

Under Group Health & Dental Benefits I analyzed information and worked with automating benefit claims payments. Prepare reports for clients transferring to and from Great-West Life. Analyzed and documented processes throughout the benefit claim life cycle.

Under Living Benefits & Distribution Financial Management I reported living benefits sales and commissions, with additional development of new and improved reporting using Microsoft Office Suit. Reports were generated from data coming from DB2 tables.

Development of a C# .Net application for image enhancement and gel electrophoresis analysis. Then reporting on the results from the calculated light intensity from a digital photograph.

A barista for the Starbucks department.

Processing redemptions from clients’ RESP accounts. This individual is expected to maintain a high level of accuracy, timeliness and accountability.

Investors Group Advantage (IGA) Helpdesk provides a combination of business and end user operating system technical support to Investors Group Consultants and Assistants on the IGA platform. My main responsibilities are helping the Consultants and Assistants with password related issues.