 Proficient in Radiant - Epic’s Electronic Medical Record (EMR) system. Resolved system build issues and fulfilled specific system build requests.  Identified problematic areas within workflows that resulted in higher than expected incident submissions. Trained staff on correct process, reducing the average daily incident volume by 11%. Implemented new EMR functionality at three imaging locations. Turn-around time on interpretative results reduced, on average, from 1 hour to 30 minutes. Conducted data analysis and developed user requirements to enhance system performance and user experience.

Independent consultant to physician and non-physician owned medical practices in the areas of business development, contract negotiations, revenue enhancement and operations improvement. Proposed new methodologies for payment reimbursement as part of contract negotiation for interpretative services. Increased organization’s imaging contribution margin 15%. Redesigned scheduling processes to decrease patient wait times. Improved client’s overall patient satisfaction scores, on average, from 4 to 4.5 within 6 months. Conducted an evaluation of existing imaging services. Increased imaging revenue for medical practice by 15%.

A full-service network of radiology professionals and imaging centers focused on improving care through timely patient diagnosis, appropriate interventions and innovative treatments.Twelve years of experience as a manager in a group practice supporting imaging, primary care, neurology and orthopedic specialties. Extensive experience providing direct physician and site support, specifically including conflict resolution/mediation, contract negotiation, CMEs, accreditation and workflow. Responsible for account management, overseeing projects related to hardware and software installations and the design and build out of a clinic’s physical space. Responsible for increasing an organization’s, and its customers’, revenue by implementing different clinical service offerings, negotiating new service accounts, and by designing workflow and installing new technology to increase operational efficiency. Led the implementation of St. Luke’s Hospital, Duluth, MN as a service location. Designed an interpretative model and procedure workflow that supported hiring an on-site radiologist. Designated project lead for the integration of CRL as the radiology service provider at Allina Health – WestHealth location.

 Assisted in the development of a “Regional” program. Wrote job descriptions and hired and on-boarded staff. Formalized a support model for all of CRL’s service locations.  Implemented the contractual processes required as part of a 10-year partnership arrangement with CRL’s largest account, Allina Medical Clinics (AMC). Coordinated the migration of 6 existing AMC sites. Incremental revenue for year one of agreement was $1.4 M. Developed a “physician’s lead team (clinicians and radiologists) who oversaw strategic planning, operation integration and coordination, quality assurance, and financial performance.

 Directed CRL’s first partnership with an external organization (formally Aspen Medical Group). Oversaw $1.5 M budget development. Enhanced CRL’s relationship with Aspen and increased the imaging center’s revenue by 10% in one year.