Treasury Specialist
CurrentPromoted to Treasury & Risk Specialist in Nov. 2021 Responsibilities include:● Manage collections for client's with delinquent billing ● Process refund requests ● Reconcile failed ACH and credit card payments● Assist Customer Care team with billing inquiriesPromoted from L2 Chat Associate to Quality Operations Specialist in Nov. 2018Responsibilities include:● Responsible for preventing churn by helping escalated clients resolve outstanding issues●… Show more Promoted to Treasury & Risk Specialist in Nov. 2021 Responsibilities include:● Manage collections for client's with delinquent billing ● Process refund requests ● Reconcile failed ACH and credit card payments● Assist Customer Care team with billing inquiriesPromoted from L2 Chat Associate to Quality Operations Specialist in Nov. 2018Responsibilities include:● Responsible for preventing churn by helping escalated clients resolve outstanding issues● Conducted quality reviews for support cases from tenured associates● Reviewed and edited drafts from new associates Show less