Director Of Customer
CurrentDevelop and implement sales and marketing strategies to increase revenue and expand our customer base.Oversee the customer service team and ensure they are properly trained to provide excellent service to our customers.Define the sales strategy and oversee the performance of the sales team through the setting, monitoring and reporting of the sales KPIs Monitor customer feedback and work with relevant teams to resolve issues and improve overall customer experience.Develop and maintain a customer first culture that ensures customers, feel valued and supported.Analyse customer data and trends to identify opportunities for growth and improvement.Collaborate with other departments, such as product development and operations, to develop strategies that align with customer needs and preferences.Develop and manage the sales and marketing budget and ensure operations are cost-effective.Stay up-to-date with industry trends and best practices in sales and marketing and implement relevant changes.Report on sales, marketing and customer satisfaction metrics and KPIs to senior management.
