Nicholas Etheridge Email & Phone Number

New York, United States

• Supervise daily operations of a luxury private residential fitness club, ensuring a high-quality experience.
• Lead and mentor a staff of 35 employees on front desk, maintenance, and lifeguard duties.
• Maintain a state-of-the-art facility through equipment, supplies, and services procurement.
• Deliver exceptional customer service, promptly addressing and resolving member issues and requests.

Brooklyn, New York, United States

• Ensured the adherence of HIPAA, OSHA, and fraud prevention regulations by providing vigilant oversight and guidance to store teams.
• Utilized investigative and problem-solving skills to prepare police reports and evidence for law enforcement after loss of merchandise.
• Reviewed loss prevention reports to identify trends and opportunity areas; working in tandem with the store team to prevent shrink.
• Conducted regular audits on the stores’ asset protection practices and cashiers’ register activity.

Queens, New York, United States

• Initially started as a loss prevention associate, responsible for preventing loss of inventory through customer service and collaboration with the sales team.
• Promoted in December 2018 to Loss Prevention Supervisor, tasked with building and managing a team of 50+ LP associates to staff 24 stores across 3 districts.
• Responsible for all staffing processes including screening, interviewing, and onboarding candidates using Infor Applicant Tracking System.
• Created and managed schedules for the loss prevention team, ensuring accurate time punches and appropriate staffing levels.
• Helped reduce shrink rate across 24 stores from an average of 5% to under 3% in my first year as LP Supervisor.