Project administration, automatisation and supervisionServers configuration, testing and pre-productionScrum Product Owner, ITIL, BPMN

Collect, cleanse and analyze data from a variety of sources.Analyze operational data to identify trends and opportunities for improvement.Create dashboards and reports to provide actionable information.utilisation Python, power BI for data mining, pipeline, big data, AI

Brought in exceptional communication skills to monitor projects and create a great working environment that has led to reducing delivery times Took proud in being efficient, working with six sigma methodologies and reducing cost by recycling and reusing by-products creativelyImplemented daily notes taking as essential to share knowledge and improve on methodologies which has resulted in gain of time

Established relationship with various departments to align commun goals that created a synergy that resulted in updating policiesMarketed the competitive advantage of the brand and trained customer service employees to increase salesDevelopped a system that removed bottleneck delays and reduced the washing times by half

Developed my negotiation skills resulting in 2nd highest number of lead conversion after one monthReached performance bonus every month by focusing on a specific target market (>150 new clients/month)Worked collaboratively with franchise partners in providing support leading them to successfully scoring new contracts

Used Bomgar technology to quickly identify and resolve software problems that rewarded me in maintaining a high rate of issues resolved on first callAdapted strong analytical skills to install and configure hardware operating systems and applications that resulted in implementing an improved workflow modelPrioritized and managed multiple open cases at one time alowing issues to be resolved in bulk through one server increase response rate

Utilized creative solutions to promote a culture of respect and trust, resulting in maximizing the benefit to create loyal promotersInvestigated meticulously the root causes of the problem and use my knowledge of behavioral psychology and communication skills to offer an outcome on a case-by-case approachAssigned deadlines, shared expectations and allowed transparency to increase the resolution procedure rate that resulted in a better quality and effective service.

Supported municipal activities and cultural events to develop a platform upon which to develop projects and strategic thinking while maintaining local integrity and potential Evaluated local businesses and draft business plans to maximize the use of local resources and funding to increase profits and market shareApplied a Lean transformation methodology to add value and focus on customer satisfaction and design efficient processes that are measurable and can interpret long-term successFacilitated workshops on marketing strategies and the importance of collaborative operations to minimize costs and to distribute production from a municipal to a national level

Prepared business plans to secure financial capital, developed business processes and identified best practices to minimize risk and increase successFacilitated workshops to provide clarity and simplicity on the fundamentals of business that produced reachable goals and created an ethical platform that stimulated growth Monitored workflow to identify weaknesses and opportunities leading to review methodology and strategy to promote sustainable solutions

Master in Business AdministrationElectives: Sustainability Enterprise, Project ManagementThesis: When does it pay to be carbon neutral?

Evaluated projects and set up tools to continuously monitor, refine and evaluate the projects’ progression to align with the terms of the contract and delivery deadlinesRecognized for leadership skills in providing practical guidance and delivering results to ensure sustainable growthProject evaluation and forecast to reduce conflict, improve performance and business relationsIdentified problems and solutions in large projects by referring to contract agreements and obligations to ensure successful delivery and completion of projects

Developed procedures in a multi-task and fast paced environment, and coaching sessions to implement changes and encourage employee commitmentImproved teamwork by delegating tasks to people with the right skill set, allowing an efficient distribution of responsibilities Reviewed inventory levels and introduced new targets to avoid waste; negotiated terms with suppliers for a lean inventory managementEncouraged employees potential by exploring their interests and talents, resulting in a stronger, more motivated teamReviewed drug study reports to gain information on better treatments

Coordinated, resolved, and responded to a staff of 50+ employees within budget, effective time management and quality controlBuilt trusting relationships with clients and staff to provide more active care for clientsScheduled 50+ employees to meet service needs and collective agreements Updated clients’ progress reports to ensure effective care and/or fast recovery, resulting in cost savings

Supported emergency and transplant medical team upon successfully completing doctors’ ordersPrioritized work load pending on urgencies; accurately delivered results to the appropriate party