Certificate III in Carpentry

Nielsen is a global information and measurement company that specializes in data capturing and analysis of data in order to build insights into a particular market. I work in the consumer insights division specializing in qualitative research. • Receiving research briefs from clients and analyzing them to determine the best way to conduct qualitative research to suit their particular need,as well as to ensure all the clients expectations are met.• Building research proposals, identifying primary and secondary objectives as well as offering alternative techniques to gathering relevant data as well as pointing out KPI’s.• Drafting of questionnaires and discussion guides for projects.• Drafting accurate timelines, schedules and costings for research studies.• Managing field recruiters to ensure all recruitment procedures are followed when recruiting respondents for qualitative research studies.• Running and managing focus group discussions, in-depth interviews (IDI’s), ethnographies, in home immersions and more.• Analyzing and capturing of raw data.• Developing and presenting of qualitative research reports.• Industries that I mainly conduct research include: manufacturing, medical, financial, FMCG, logistics and transportation, television and media, health care and the service industry.

• I Project manage field recruiters by briefing out a questionnaire on a specific product or service that needs to be tested to find the correct respondents to attend focus groups.• I analyze questionnaires to make sure that they flow and read correctly.• I have filmed in home interviews for research IDI's• List recruited participants for focus groups and IDI's.• Conducted telephonic interviews with participants.• I have conducted my own research study where by I approached universities and conducted a student survey to analyze products and trends that students in Johannesburg and Port Elizabeth use on a day to day basis. • Questionnaire development• I partake in fieldwork for gathering research. The questionnaires are captured digitally with a program called Dooblo• I actively contribute to team effort to help drive customer and employee engagement.• Analyze and write topline reports on the information that is gathered from field research.

• Act as an intermediary between company and customer.• Service all existing accounts, obtain both pre-existing and new orders and establish new accounts.• Build rapport with regular customers and build new customer relationships.• Ensure monthly sales targets are met, by promoting products, driving customer engagement and providing exceptional customer service.• Ability to adjust product information by studying the type of customer and tailoring the product to their need.• Negotiate effectively about products and offers etc.• Ensure all orders are processed and delivered on time and communicate order progress with customer.• Keep management informed of performance by submitting reports, such as daily stock checks and monthly financial analysis.• Identify any product trends and monitor competitors by gathering market information on pricing, new and existing products to ensure we offer good quality competitive products.• Create pleasant environments to improve the customer experience and to enhance customer service.• Recommend changes in products and service by evaluating results and competitive developments.• Ensure such change is properly implemented and the benefits communicated effectively to all relevant parties. • Resolve customer complaints by investigating problems, developing solutions and making recommendations to the relevant management personnel.• Actively contribute to team effort to drive both employee and customer engagement. • Regularly update customer database.

• Built rapport with customers, both existing regulars and new customers.• Focused on improving the customer experience through exceptional customer service, by personally taking responsibility for the quality of the customer experience.• Collated orders and processed these using various systems.• Drove product promotion and increased sales as a result.• Worked effectively, both independently and as part of a team, in an ever changing, demanding and high pressured environment.• Met targets through use of multi-tasking and implementation of various time management skills.• Effectively managed and communicated the demands of customers.• Accurately presented daily stock takes to management.• Lead a team by maintaining motivation and team spirit by engraining tenacity to succeed.• Encouraged customer feedback and communicated this to the relevant management personnel.• Handled customer complaints with professionalism and tact.• Attended regular staff meetings and often brought suggestions for improvement.