Nicholas Flanagan Email and Phone Number

Working across the Loan Modifications and Home Loan Investigations teams respectively

Responsible for the training and mentoring of all new and temporarily assisting team members

As a member of the Preparation team, my role entails working with a number of different work groups in administrative roles relating to home loan and refinancing applications. Primarily, my responsibility is to ensure an efficient account opening process for new and existing customers, whilst also adhering to best practice procedures.

Performed the following rolesAssisting Team Leader in daily management of team, including Service Level Agreement (SLA) reporting, individual productivity/utilisation reporting and data verificationActing as Team Leader when Team Leader was awayAssuming the role of Subject Matter Expert (SME) for process related queries originating from both internal and external stakeholders Continuously training and mentoring both new permanent team members and temporary team… Show more Performed the following rolesAssisting Team Leader in daily management of team, including Service Level Agreement (SLA) reporting, individual productivity/utilisation reporting and data verificationActing as Team Leader when Team Leader was awayAssuming the role of Subject Matter Expert (SME) for process related queries originating from both internal and external stakeholders Continuously training and mentoring both new permanent team members and temporary team members from other NAB departments Show less

This internship position was responsible for supporting the Finance team and Dealer Network to deliver against sales and profit objectives for the business. Key responsibilities included: - Being the first point of contact with the Dealer Network for finance related queries- Verifying and processing dealer incentive/dealer claims- Assisting with general ledger reconciliations- Posting accounting journals- Preparing month-end reports for the wider… Show more This internship position was responsible for supporting the Finance team and Dealer Network to deliver against sales and profit objectives for the business. Key responsibilities included: - Being the first point of contact with the Dealer Network for finance related queries- Verifying and processing dealer incentive/dealer claims- Assisting with general ledger reconciliations- Posting accounting journals- Preparing month-end reports for the wider business- Preparing and assisting with model variant creation within the system- Reconciling and preparing monthly payment to Global Head Office- Raising ad-hoc invoices- Identifying and correcting shipping and pricing errors Show less

Internship role, where I provided support to the Corporate and Government Affairs Department through the following roles:- Assisting with strategic projects as directed, including various internal and external GSKevents- Conducting policy research, writing and coordination; political and policy monitoring- Supporting GSK’s public policy priorities through research, writing, coordination of internalteams, and monitoring of the external environment- Assisting in… Show more Internship role, where I provided support to the Corporate and Government Affairs Department through the following roles:- Assisting with strategic projects as directed, including various internal and external GSKevents- Conducting policy research, writing and coordination; political and policy monitoring- Supporting GSK’s public policy priorities through research, writing, coordination of internalteams, and monitoring of the external environment- Assisting in organising internal communications to support employee engagement Show less

Marvel Stadium -managed by Melbourne Stadiums Limited (MSL)- is known as a world-class sports and entertainment venue that delivers brilliant events and creates memorable experiences for millions of patrons.As a member of the Customer Service Team, I was responsible for ensuring that MSL's values of first class customer service and venue knowledge were upheld in every customer experience. In addition, as a Casual Staff Member, I maintained the ability to rotate through a number of roles… Show more Marvel Stadium -managed by Melbourne Stadiums Limited (MSL)- is known as a world-class sports and entertainment venue that delivers brilliant events and creates memorable experiences for millions of patrons.As a member of the Customer Service Team, I was responsible for ensuring that MSL's values of first class customer service and venue knowledge were upheld in every customer experience. In addition, as a Casual Staff Member, I maintained the ability to rotate through a number of roles within the workplace, including cash handling/ticket selling, ushering at aisles or ensuring that customers' entry into the stadium was as smooth as possible. Show less

Worked with others as part of a team, often in a high pressure environment.

Worked with other employees in a high pressure customer service environment. Apart from front-of-house duties, responsibilities included basic food preparation and waitering.