Shape and deliver on a strategy to build broad use of AWS services.Own the technical engagement and ultimate success around specific implementation projects.Define implementation architectures.Subject matter expert on security as it relates to customer applications and services.

Primary technical advisor, strategic expert, and "voice of the customer" for Federal Financials.Single point of contact for Enterprise Support entitlement.Provided recommendations on how new AWS offerings fit in the company strategy and architecture.Completed analysis and presented periodic reviews of operational performance to customer.Provided detailed reviews of service disruptions, metrics, and detailed prelaunch planning.Championed and advocated for customer requirements within AWS via feature requests.

Oversee all IT operations and infrastructure functions, including budget, fulfillment of policies and procedures, regulatory compliance, project management of core system upgrades, EHR and CRM platforms, and multi-tiered redundancy of critical systems. Collaborate with key stakeholders to design and implement new technology solutions to increase security and efficiency and to meet evolving customer requirements. Manage Lead System Administrator, Helpdesk Administrator, IT Support Analyst, and third party contractors and consultants.Select Accomplishments:● Increased efficiency in upgrade process by over 300% from one major version to the next by automating the Suncoast Solutions electronic health record (EHR) suite endpoint upgrade playbook.● Reduced annual wireless provider expense by over $70K through renegotiations of contract terms with Verizon Wireless.● Reduced failed user authentication incidents by 95%. Developed and integrated IT security policies based on National Institute of Standards and Technology best practices and defense in depth approach.● Redesigned backup model of electronic medical record (EMR) database to reduce recovery point objective (RPO) from 24 hours to 15 minutes, minimizing data loss in the case of total system failure.● Increased availability of core datacenter services by adding WAN redundancy on competing vendor networks and physically diverse paths over privately and Internet-routable VPNs. Reduced disruption to operations when primary WAN provider experienced outages with a standard playbook.● Eliminated manual labor in support and monitoring systems by integrating alerting with unified messaging, ticketing, and system performance reporting.

Directed growth of IT capabilities to support 137% increase in average daily census and annual revenue. Implemented IT support ticketing, inventory, logging, and alerting suite. Managed roll out of smartphones and mobile broadband adapters to all staff; organization-wide upgrade to Windows 7/Server 2008R2 from Windows XP/Server 2003; and refreshes of over 100 desktops, 200 laptops, and 300 LTE devices.Select Accomplishments:● Upgraded call center infrastructure by migrating from POTS to ISDN/SIP PRI and implementing automatic call distribution and call center reporting and analytics. Deployed cloud-based custom redirect for terrestrial voice services as well as a direct interface to the wireless provider’s messaging network.● Reduced climate control costs by 28% by implementing IP campus PBX to unify admin office and inpatient call centers. Enabled climate control to be turned off in admin office on the weekends and delivered the ability for the inpatient facility to be used as a disaster recovery site.● Conducted CDMA/LTE survey of Montgomery County to drive business decision to migrate from Sprint to Verizon Wireless. Reduced dropped calls, increased mobile data performance, and increased staff satisfaction with smartphone and broadband adapter performance.● Minimized risk from disruption by transitioning from 9th generation Dell servers to 12th generation, implementing virtualization on VMware ESXi/vSphere platform, and migrating to shared storage on DellEquallogic/PowerConnect SAN.

Delivered troubleshooting and solution engineering across customers in healthcare, financial services, and construction. Managed datacenter Citrix farms and their usage at satellite branch locations, providing and documenting IT services. Evaluated, selected, and installed voice and data services for new customer sites.Select Accomplishments:• Built hub-and-spoke VPN topology on the Juniper Netscreen platform. Enabled customer to extend network across 10+ sites and remotely monitor and manage individual site networks.• Configured Citrix farm settings to optimize performance given non-standardized and heterogeneous server farms and moderate-to-low quality links.• Reduced contractor expenses by implementing system for installing and terminating Cat5e and Cat3 infrastructure at customer sites.