Nicholas Giemsa Email & Phone Number

Townsville City, Qld, Au

Townsville, Australia

• Manage the service desk ensuring tickets are assigned and completed within the SLA• Configure, deploy and manage Windows core infrastructure services including O365, Active Directory, Azure AD, DHCP/DNS, DFS, File, Print, Backup and Anti-virus in line with IT security policies.• Manage and configure Palo Alto Next Generation Firewall• Provide network support for the College's fiber-optic backbone, copper network, managed switches, and wireless access points• Continuous monitoring and improvement of IT systems and network security.• Review and recommend both technical and business process improvements to systems, applications, and network security controls.• Investigate and utilize new technologies and processes to enhance security capabilities and implement improvements.• Increase the organizations' security posture by conducting penetration tests and vulnerability scans on infrastructure and performing remediations.

Townsville, Australia

• End to End delivery of SCCM from reporting, Anti-Virus management, compliance rules, release management and WSUS• Server and Desktop management/deployment using SCCM current build• Package, test and deploy business software packages and updates to the end-user environment • SOE design, development and implementation• Knowledge of Microsoft BitLocker Administration and Monitoring and Local Administrator Password Solution • Conduct vulnerability scans of servers and web applications• Implement security remediation recommendations• Assisting in the growth and maintenance of the Windows Server Environment 2012/2016• Extensive Knowledge in Application Packaging and Deployment concepts• Extensive knowledge of Microsoft Windows family of workstation Operating Systems Win 7 through to Windows 10• Extensive knowledge of Microsoft automated deployment methodologies from Win 7 to Windows 10 • Thorough knowledge of Active Directory, including Group Policy Management and Design• Knowledge of Windows scripting technologies eg. VBScript, PowerShell, Batch, WMI• Experience in Application Virtualisation technologies• Experience with Cloud technologies such as Microsoft Intune, Azure, and Office 365• Exposure to the processes of Incident, Problem, Change and Configuration Management• Professional documentation skills for use in user training and technical documents

Townsville, Australia

• Providing Incident support to the College members via the IT Service Desk• Root Cause analysis of Problems• Netbook and Desktop hardware repairs• Monitor the Virus / Malware activity within the school environment and ensuring prompt remediation• Ensure IT documentation is updated and maintained• Providing network support for the College’s fibre optic backbone, copper network, managed switches, firewall applications and wireless access points

Townsville, Australia

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware and devices • Provide support to wireless, Ethernet, ADSL and cable connections