Nicholas Giemsa Email & Phone Number

Townsville, Australia

• Manage the service desk ensuring tickets are assigned and completed within the SLA
• Configure, deploy and manage Windows core infrastructure services including O365, Active Directory, Azure AD, DHCP/DNS, DFS, File, Print, Backup and Anti-virus in line with IT security policies.
• Manage and configure Palo Alto Next Generation Firewall
• Provide network support for the College's fiber-optic backbone, copper network, managed switches, and wireless access points
• Continuous monitoring and improvement of IT systems and network security.
• Review and recommend both technical and business process improvements to systems, applications, and network security controls.

Townsville, Australia

• End to End delivery of SCCM from reporting, Anti-Virus management, compliance rules, release management and WSUS
• Server and Desktop management/deployment using SCCM current build
• Package, test and deploy business software packages and updates to the end-user environment
• SOE design, development and implementation
• Knowledge of Microsoft BitLocker Administration and Monitoring and Local Administrator Password Solution
• Conduct vulnerability scans of servers and web applications

Townsville, Australia

• Providing Incident support to the College members via the IT Service Desk
• Root Cause analysis of Problems
• Netbook and Desktop hardware repairs
• Monitor the Virus / Malware activity within the school environment and ensuring prompt remediation
• Ensure IT documentation is updated and maintained
• Providing network support for the College’s fibre optic backbone, copper network, managed switches, firewall applications and wireless access points

Townsville, Australia

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware and devices
• Provide support to wireless, Ethernet, ADSL and cable connections