Nicholas Gilroy Email and Phone Number

• Prepared management accounts and was responsible for subsidiary companies’ Board Information Packs, together with analysis and commentary, including Revised Annual Forecasts and variance explanations.• As the insurance specialist, produced the monthly reports on business relating to policies sold, cancelled amended and claims for both the Society and Insurance Company. Met with the appropriate insurance managers to discuss the month’s figures and alert them to current Society trends.• Accountable for producing the relevant statutory information for the FSA and Bank of England on a monthly basis. Worked individually and as a team to identify and implement improvements. Incorporated changes as defined by the regulatory authorities.• Suggested improvements to the existing reports and asked for feedback, which I used to further enhance the report. Also incorporated automated solutions where possible. Continued to review reports on an ongoing basis to ensure they remained fit for purpose.• Supported merger with Nationwide Building Society by assisting with integration of the Cheshire’s MI suite into Nationwide’s monthly reporting. Praised for professional manner in handling business-critical work in a challenging environment during this period of restructure and volume redundancies.

• Closely worked with the Customer Knowledge Manager in organising direct mailing campaigns, including statutory and regulatory mailings such as AGM packs and annual investment statements.• Responsible for analysis of campaign success and used this to improve targeting of future projects. Provided ad hoc management information in relation to marketing activities.• Managed the external printing company to ensure deadlines were met. Liaised with the external printing company and the legal team to ensure all literature was checked and compliant with the regulations.

• Provided excellent service to customers with queries that were more complex than could be handled by the call centre. Handled all aspects of their mortgage accounts through both the telephone and in writing.• Undertook Lean6 training, following which I facilitated several workshops, ensuring that the time was managed effectively, all attendees were involved and conflicts resolved. The ideas generated resulted in improved work flow.

• Worked to a tight deadline to transfer data from the mainframe computer to a new system before year end.• Developed data checks to ensure consistency between the systems.

• Demonstrated ability to prioritise a busy workload by concurrently handling several projects up to £30m each.• Gathered data from the project team, other departments and key stakeholders on goals, costs and benefits for each proposed project and highlighted potential risks in achieving the business case. Produced financial reports on each project for the Barclays Business Banking Investment Board to make informed decisions.• Monitored performance of projects against business cases on a monthly basis to identify benefits and measure variances against projected income or costs. Raised the issue of underperforming projects with the Project Manager.• Led financial post-project reviews to identify key learning points and implement improvements to the project management process.• Gained strong financial analysis skills, including ability to forecast likely costs of different proposals, such as considering full costs of staffing, premises and transfer charges.• Considered workforce planning aspects and liaised with Human Resources team where projects were likely to impact on recruitment, redeployment, training or redundancies. Also considered the indirect impact of these changes in terms of reduced productivity.• Used influencing and coaching skills to highlight financial risks and, where appropriate, encourage project managers to reconsider their approach in order to protect business interests and retain staff enthusiasm.• Analysed market trends to ensure that business cases were realistic in the current economic situation. Suggested changes to the business case in light of the analysis.• Demonstrated excellent people management skills, varying my approach depending on their different personalities. Able to deliver business-critical work on time and supervise team members working on sub-projects.• Able to work impartially on a project team whilst reporting to a central finance function and deal with conflicting priorities.