Nicholas Giuliani Email & Phone Number

Lansdale, Pa, Us

North Wales, Pennsylvania, United States

The Associate Director Customer Manager, Pharmacy / Distribution Channel Strategy and Contracting is a member of our Integrated Account Management team and will be responsible for achieving the following:• Develops, implements, and evaluates integrated customer and product strategies and tactics through retail pharmacy, in-store clinics, specialty pharmacy, and wholesaler customers.• Translates brand strategy into product distribution and market access solutions by working with directors and brand managers within Marketing and Payer Marketing while ensuring appropriate integration with other Integrated Account Management customer segments. • Supports key external customer relationships, including negotiating and monitoring of product contracts with customers. • Supports product launch strategies and other unique customer initiatives, such as consumer directed programs via pharmacy, customer contracting, customer communications, stocking initiatives, product allocation and withdrawals, and packaging projects.• Provides strategic direction and support to brand managers/directors regarding business opportunities for their respective brands to leverage the pharmacy as a channel to the consumer; to support pharmacy as a payer; and to support pharmacists as healthcare professionals in need of disease and product education.

North Wales, Pa, United States

Upper Gwynedd Pa

Lansdale, Pa

Act as a central point of contact to assigned wholesaler accounts within Merck's Order Management Center. Process wholesaler orders, inventory review, problem resolution tasks, and address general inquires regarding different contracts and programs, with a focus on building and managing relationships to ensure that customers receive a high level of customer service while meeting Merck's objectives. Maintain open communication with key customer contacts so issues can be resolved quickly and efficiently. Act as liaison between customer and various internal Merck groups to address key operational issues. Communicate with customers on key issues regarding price increases, product launches or deletions, product backorders and policy changes.

Lansdale, Pa

Responsible for fielding 500 inbound customer calls per week ensuring a high quality customer experience. Worked closely with doctors offices assisting with order placement, problem resolution for delivery and shipping disputes. Managed 100 daily incoming fax orders from direct customers and wholesalers and coordinated system for accurate archiving. Aid customers in payment of invoices, applied and explain credits, as well as review invoice and payment history. Provide customers with correct forms needed to open new accounts/modify existing accounts. Maintained knowledge of Merck vaccines and pharmaceuticals and their availability status. Point mentor for new employees ensuring quick training and ongoing support. Coordinated with the Merck Vaccine Customer Center, Accounts Receivable team and the National Service Center to provide a quality customer experience