Customer Experience:- Proficient in gathering and analyzing customer data to optimize customer experience.- Collaborates with diverse teams to develop and implement strategies that enhance customer satisfaction and loyalty.- Utilizes various technology tools to collect, document, and analyze customer feedback, identifying areas for improvement and driving enhancements in products and services.Product Quality:- Experienced in testing and monitoring product quality throughout the development lifecycle.- Works closely with product teams to proactively identify and address issues, ensuring high-quality outcomes before products reach customers.- Implements quality assurance processes to guarantee that products consistently meet or exceed customer expectations.Voice of Customer:- Skilled in collecting and analyzing customer feedback to derive insights that inform business decisions.- Collaborates with cross-functional teams to convert customer feedback into actionable strategies.- Establishes and manages feedback mechanisms to continuously refine products and services, aligning with customer preferences and needs.

Social Media: - Content creation for all platforms- Promotion of training and services- Growth of platform audience- Gather and report analyticsWebsite:- Drive traffic- Search engine optimization- Gather and report analytics - Layout and Design Physical Advertisement:- Coordinate with partners to produce advertisement in regional business magazinesEmail Marketing:- Creation of monthly newsletter sent to client baseCRM:- Utilize Neoserra to gather data and track client relations

- Social Media: Responsible for overseeing and growing social media accounts for Strategic Partnerships, SBDC, and CPE- Website and Social Media Analytics: Track the SBDC website, social media metrics and update the metric scorecard monthly on the analytics for each- Graphic Design: SBDC events creation of advertisements for SBDC events and online content. - Assistant to Vice President: Assist Vice President with day-to-day operations- Build relationships in Edina and Shakopee to drive economic development and the MSU-Mankato brand- Engage partnership and industry-related research on the following: Green Umbrella, Microsoft; Edina Business Accelerator; North Mankato and Shakopee Innovation Center; and Camps and Conferences- Technical Assistance: Video conferencing and engagement with numerous software platforms to support team operations

Head Chairman of the Marketing Committee, responsible for all advertisement, promotion, and public relations with the goal of ensuring our companies success.

I was selected along with a few other students by Minnesota State University, Mankato to work as a contracted employee. During my time working on this project I was tasked to interview MNSU notable alumni to collect and document stories both in their personal and professional lives. Over the summer I was able to connect with 13 Alumni in a variety of different locations. For each, I gathered information pertaining to their time spent at the school all the way to how they became established within their careers.

As a railroad conductor I was responsible for overseeing the safety and operation of freight trains.- Required strong communication skills as well as a high level of responsibility and attention to detail.