Nick Gonzalez Email and Phone Number

● Resolved customer queries, diagnose, troubleshoot, and ensure the appropriate actions are taken to provide an effective workaround and/or resolve customer in a timely manner via the appropriate channels● Responsible for tasks like managing invoices, coordinating loan file record retention, and providing administrative support to team leaders and teammates, validating vendor identification and work orders and coordinating facility service requests● Developed a deep understanding of customer needs and preferences, and identified opportunities for upselling and cross-selling● Utilized product knowledge and sales techniques to identify and capitalize on sales opportunities● Consistently achieved a gradual increase in monthly sales revenue by recommending additional products and services to customers● Implemented a customer retention strategy and increased company revenue by 15%● Managed a caseload of 150+ cases a week via Salesforce, within a 24-hour service level● Managed a workload of 80+ emails a week via Salesforce, within a 24-hour service level● Achieved a 100% customer satisfaction rate within 6 months of hiring which was maintained for the duration of the contract

● Customer Relationship Management (CRM) · Lead Qualification · Prospecting · Cold Calling · Sales

A leading company in the Public Safety:● Troubleshoot and resolve technical issues related to Hardware and Software products● Understand and maintain subject matter expertise of products, solutions, and policies.- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.● Left company due to company layoffs and Recession talks

● Create and update cases containing all the details of work to be performed for each client●Troubleshoot client workstation problems and technical issues for the full spectrum of effective and efficient assistance● Provide high expected customer service quality per client call to ensure company standards● Left company due to a lack of space for promotion

● Responsible for providing friendly service to guests while handling food and beverages● Participated in achieving the most sales for the Maricopa region in a single week ($78,000● Contributed to a positive team environment by complying with managers' requests● Provided quality customer service to maintain customer satisfaction