Nicholas Graziade Email & Phone Number

Troy, New York, United States

Technical Writer, Business Analyst, Technical Architect, and DEV Ops Manager in one neat package!

Albany, New York, United States

Albany, New York, United States

Provide documentation, analysis, and support for DMV IT and Web Systems Modernization project.Analyze requirements and functionality to synthesize over 26 disparate IT systems into a unified application.Facilitate and assist in Joint Application Design (JAD) sessions with NYS Stakeholders to elicit business requirements and discover gaps in business.

Albany, New York Area

Research and implement product adoption and training at the NYS Energy Research and Development Authority.Developed training resources (documentation, curricula, etc.) to improve Salesforce CRM use and adoption while the Authority moved to a new contractor access portal.Participate in User Acceptance Testing and QA.

Saratoga Springs, NY

• At Informz, I work as documentation, technical writing, and copyediting lead for our software.(Association/Non-Profit Email Marketing SaaS). Below is a list of my accomplishments:
• Develop installation, configuration, and “how-to” documentation for customers and employees.
• Manage and organize content management system and document repositories including an online, client-facing KnowledgeBase with over 800 articles and an internal KnowledgeBase with approximately 2,000 articles (including.
• Provide HTML and design support for KnowledgeBase.
• Regularly meet with functional teams and subject matter experts to establish content for publication.
• Develop Release Notes for each software iteration (twice monthly).

Rensselaer, NY

My typical day's work involves instructional design support, designing training and user documentation, creating business analysis flowcharts to assist subject matter experts, and providing documentation support where and when needed.Below is a list of accomplishments from my three years on the New York Health Exchange (NYSOH) project:I continuously.

Rensselaer, NY

I worked as a subcontracting technical writer for the New York State of Health, Health Care Marketplace through the CSRA (Formerly CSC). Please see my work with CSRA for additional details.

Albany, NY

At Green Tech High, I taught two biweekly SAT Verbal preparation classes. I worked with a variety of young students (high school juniors), teaching grammar, vocabulary, and test-taking strategies. Because there are seven sections of writing on the current SAT test, it was critical that I connected with the students. I used email to make sure that any.

Remote

Working under contract, I edited grammar and usage while updating proprietary technical documentation to improve the documentation's readability and usability.

Saratoga Springs, NY

As a staff member of the summer Opportunities Program, I worked with students from under-funded schools to prepare them for collegiate level writing/editing/critical thinking.

Troy, NY

• Developed topics for and teach labs on American culture.
• Helped English-second-language (ESL) students with pronunciation issues.
• Conducted writing and grammar workshops for ESL students.
• Used music to help teach cultural concepts.

Troy, NY

In this role, I wrote weekly newspaper articles on local businesses by interviewing local entrepreneurs and researching new stories. I adhered to strict deadline requirements, and I crafted articles in a clear, informative, and entertaining voice.

Master’S Degree, Technical Communication, 3.9

Activities and Societies: Department of Language, Literature, and Communication Certificate in Human-Computer Interaction (2010) At RPI, I.

Bachelor’S Degree, Writing, 3.6

Activities and Societies: Fred L. Emerson Humanities Collaboration Award (2007); Triple Threat Theater Pit Orchestra (Bass Guitar - 2003.