Nicholas Gross Email & Phone Number

Doylestown, Pa, Us

Doylestown, Pa, Us

Miami, Florida, Us

Senior Desktop Engineer SCCM administrator responsible for all aspects of System Center Configuration Manager Current Branch supporting around 6,500 devices.MDT Integration, Task sequence creation and maintenance, gold image creation with Windows 10 for physical and virtual desktop infrastructure (VDI).Created policies/procedures to define the software intake and packaging process.Developed an application to create SCCM applications / collections / deployments / content directories with PSADT integration to further ensure compliance with packaging policies/procedure. Create and test standard installation procedures and packages to automate delivery of software. Software update patch management for all workstations physical and virtual including defining processes and documentation.System Center Endpoint Protection (SCEP) management then replacement of SCEP with Carbon Black Defense, and Windows Firewall management and operating system hardening in conjunction with IT Security team. Desired state configuration with compliance settings. Scripting with PowerShell, VBScript/VBA, JavaScript, HTA, SQL as needed for application deployments, OSD, and to fill gaps in processes and procedures. Develop and maintain documentation and architecture diagrams for all responsibilities. 3rd tier support for all aspects of SCCM. Custom reporting for SCCM and training fellow engineers on SQL/SSRS and Report Builder. Ivanti UWM User Workspace Manager and Ivanti Xtraction administrator to manage user experience.Migration of SCCM Compliance Settings, packages / applications containing file copies/registry settings, GPO, etc to Ivanti UWM User Workspace Manager formerly AppSense Environment Manager. Manage Avecto Defendpoint Client and policy to manage elevated access on workstations.Outstanding verbal & written communication skills with a demonstrated ability to communicate effectively across all levels within the organization.Group Policy management.

Philadelphia, Pa, Us

• SCCM administrator responsible for all aspects of System Center Configuration Manager Current Branch supporting around 4000 devices. o MDT Integration, Task sequence creation and maintenance, corporate gold image creation with Windows 7 through Windows 10 for physical and virtual desktop infrastructure (VDI).o Create and test standard installation procedures and packages to automate delivery of software. o Software update patch management for all workstations physical and virtual.o System Center Endpoint Protection (SCEP) and Windows Firewall management.o Desired state configuration with compliance settings.o 3rd tier support for all aspects of SCCM.• Ivanti (formerly AppSense) administrator, encompassing Environment Manager, Performance Manager, Application Manager & Insight to manage user experience, elevated access and performance.• Scripting with Powershell and VBScript as needed.• 3rd tier support for all applications and hardware including legal specific applications eDocs DM, iManage, Adobe Reader/Professional and Creative Cloud, Flash, Java, Silverlight, PDFDocs, WebEx, GoToMeeting, IntApp Time Desktop, Office 2010-2016, MimeCast for Outlook, Internet Explorer, Firefox, Chrome, PayneGroup suite of tools, Symantec Enterprise vault, desktops, thin clients, Android/iOS, foot pedals, etc. • Group Policy management of new and existing GPOs and management of users & groups with ADUC.• Troubleshooting provided as needed on DFS and participated in DFS upgrades.• Microsoft UE-V implementation in VDI environment.• App-V 5.0 implementation in standalone and SCCM integrated modes & App-V 5.1 implementation in standalone mode only.o Creating sequencer vm’s, sequencing & deployment of applications and 3rd tier support for App-V issues.• Develop and maintain documentation on all assigned responsibilities.

King Of Prussia, Pennsylvania, Us

• Application packaging, testing and troubleshooting in an Altiris Deployment Solution 6.9 and Notification Server (Symantec Management Platform) environment.• Trained junior engineers on software packaging and scripting (VBScript / HTA / PowerShell) in a classroom setting.• Altiris NS v7.5 beta testing in a lab environment.• Altiris DS 6.9 & NS v7.1 production upgrade to Altiris 7.5.• Altiris agent upgrade rollout and server/database health-check post upgrade.• Engineered Windows XP to Windows 7 Migration utilizing Altiris NS, PC Transplant, and Altiris Software Development Kit. • Co-Authored custom Altiris software deployment and inventory application for use by the Service Desk to deploy software and tasks without providing access to the Altiris console. o Feature List: (Search, view inventory, software/task deployment, as well as access to remote tools / SMP Tickle functions / Online status and Select ADUC functionality)• Day to day management of Altiris / Trend Office Scan Console / OS and 3rd party patches / Software Packaging and System Image upkeep / Tier 3 support for desktop issues.

Sydney, Nsw, Au

• Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.• Train, coach and mentor Service Desk Analysts. Oversee staff activities. Builds/obtains (from other departments) training material for support staff.• Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed).• Incorporate automation (VBscript macros) into our shift handover procedure, reducing time needed to complete and providing data used in current KPI’s.

Pittsburgh, Pa, Us

• Windows XP to Windows 7 Migration in a managed classroom and faculty setting.• Application compatibility testing and application packaging, task sequencing, sysprep, and unattend file creation, image building, testing and deployment.• Server upgrades from Windows Server 2003 to 2008.• Implemented a network render-farm for 3D animation rendering utilizing Boxx Technologies render-farm blades.• Provided accurate and timely status on milestones and issues on projects.• Application patch management in a classroom environment. Installation and configuration of printers, plotters, scanners, tablets, projectors, vpn connections, and special events setups as well as handling 1st and 2nd level Help Desk support for over 3,500 end users. • Responsible for in warranty hardware repairs on Apple computers.

Philadelphia, Pa, Us

• Configure and install new machines.• Install printers and scanners.• Perform and maintain software updates for hospital employees. • Handled inventory for 12,000 machines to upgrade from Office 2003 and Novell Group Wise Office 2007 and Outlook 2007.• Troubleshoot software related issues. • Image WYSE Devices for clients.• Work as part of a deployment team utilizing strong communication and problem solving skills.

Rahway, New Jersey, Us

• Deploy 7000 new Lenovo tablet PC’s for Merck’s sale force team.• Install operating system, and applications based on assignment. Restore user data and activate and configure internal wireless cards. • Test and configure VPN connections.• Perform hardware repair on 2000, HP 6200 laptops, install operating systems and software. • Work as part of a deployment team utilizing strong communication and problem solving skills.

Certifications, Microsoft Network Technology Program

High School Diploma