Nicholas Guy Email & Phone Number

SW Florida

Sarasota, Florida

• Responsible for contract management and engagement of approximately 90 clients in various multi-year agreements.
• Evaluated and implemented revenue enhancements to contract format leading to increased monthly recurring revenue and longevity of client contractual retention.
• Engaged vendors, current and potential, for more suitable rates and pricing.
• As in-house Salesforce admin, designed, implemented, tested, and released transition to Lightning version for our Support Services and contract management teams.

Sarasota, Florida Area

• Responsible for generating revenue of $1M and monthly recurring revenue w/ growth of 40% annually.
• Management of 30+ concurrently active accounts, while conducting lead generation and prospect qualification.
• Effectively built relationships and communication with C-level executives, corporate leadership, stakeholders and staff to foster environment of success and productivity.
• Development of full vertical IT solutions including but not limited to: network security, network infrastructure, operations inventory, physical security (surveillance & access control), wireless networks, VoIP.
• Led successful efforts with Support and Engineering teams to develop solutions and resolve major issues, while ensuring corporate IT infrastructure and security were current and secure.
• Development, management and implementation of annual IT budgets ranging from $10K to $500K for clientele ranging from the financial, medical, legal, educational, municipal and insurance industries/requirements.

Sarasota, Florida Area

• Participated in the project management and maintenance of Voalte’s mobile device communication solution and the dependencies that lend to its successful deployment and use in a medical environment.
• Coordinated integrations with the mobile solution’s technical infrastructure, the client’s technical systems and 3rd parties providing a vast array of functions from alarms, to phones, to reporting.
• Responsible for the organization and conducting of client maintenance and upgrades as well as Tier 2 support for production issues.
• Created documentation to help organize numerous processes surrounding client relationship and dependencies for successful implementation, support, maintenance and upgrades.
• Often sought out to assist other team members with assignments and education.
• Help organize and support go-live implementation at new sites along with expansions at existing sites – providing onsite support, ad hoc training-on-the-fly, project manager and Services feedback, and suggestions for.

St. Petersburg, FL

• Designed and implemented user training experience for end users while serving as production support specialist during releases. In between releases, managed documentation and resource updates.
• Excellent documentation skills in preparing Business Requirements Documents, Technical and Functional specifications, User/Training materials and Test Cases/Scenarios.
• Maintained documents for Change Requests and implemented procedures for testing changes.
• Conducted product demos and attended numerous industry related trade shows/conferences to communicate with potential clients.
• Operated a LMS to coordinate and facilitate the learning experience and assessment for hundreds of users across our client network.
• Served as a QA trainer and participant in QA process for product release and formalized client facing documentation.

St. Petersburg, FL

• Gathered business requirements, designed technical and functional documentation, authored testing plans, carried out QA, and served as SME during implementations.
• Worked closely with project stakeholders, SME’s and business users to understand requirements and specifications for new applications and functionality along with re-engineering of existing applications.
• Worked directly with customers through the entire SDLC ensuring successful implementations.
• Practiced multiple methodologies including Agile, Waterfall, Spiral and RAD in a fast changing dynamic environment as the company quadrupled in size over the last 5+ years.

St Petersburg, FL

• Quickly became an expert on eMason’s Clarifire product, a Saas-based Business Process Management software built in Microsoft.Net and SQL Server.
• Performed many client facing and resolution management roles such as production support, relationship management, and developing performance based metrics environment procedures.

SW Florida

Facilitated in the examination and scope of residential property damage claims, utilized modern software solutions to conduct day to day initiatives, and developed and maintained an individual workload and schedule while reporting to supervisory positions out of state

St. Petersburg, FL

Led the educational experience of roughly 150 teenagers in a technology driven environment. Implemented a standards based curriculum outlined by state requirements

Bachelor Of Arts (B.A.), History

Activities and Societies: Kappa Delta Rho, Campus Activities and Programming (CAP), Student Alumni Association

Bachelor' Of Education (B.Ed), Adolescent Education (7-12 Social Studies)