Nicholas Hackie Email & Phone Number

Tustin, California, United States

-Collect and Analyze Revenue Data for licensing programs and customer invoices related to kennel billings.-Oversaw and expanded a state-mandated licensing program by implementing changes that improved efficiency and efficacy, effecting a 26% annual revenue increase from $446K to $562K and improving licensing compliance by 32%, with overall licensing compliance increasing from 25% to 52% over four years.-Established an improved data tracking system to fully capture the program’s revenue streams, impacting more informed decision-making for management and partnering agencies.-Authored and updated department’s official forms, training manuals, policies and procedures, and County Counsel inquiries.-Analyze animal billing and licensing compliance throughout the county.-Send out notices for unpaid billings.-Issue Credit Memos reducing existing collection amounts owed.-Research and provide backup documentation for various types of billings to ensure accuracy and validity of amounts owed to the county.-Record collection payments in OC Animal Care's computer database.-Reviews and reconciles monthly bills; verifies the accuracy of payments to plans, identifies, reports, and reconciles discrepancies.-Create pre-collection invoices.-Process records requests for small claims court.-Support small claims efforts by attending hearings, explaining invoices, and various animal-related laws supporting billing actions, such as licensing laws or laws pertaining to charges associated with animals seized under animal cruelty or neglect statutes.- Serve as a backup supervisor when needed to 18 employees in a call center and lobby.-Studied trends through data analysis to find innovative ways to increase revenue through licensing program.

Westminster, California, United States

-Ensured team training and adherence to Standard Operating procedures for functions such as daily cash management, payroll processing, scheduling, hiring process, store expense tracking, and IT help desk ticket maintenance.-Provided employee coaching, training, and validation of the department.-Made sure all operating procedures for transactions and interactions at the front of the store were followed, including visual merchandise standards, checkout, pickup, returns, exchanges, trade-ins, and recycling.-Provided input to Assistant Store Manager on employee performance and development needs.-Established profitability through the correct use of store systems/processes.-Managed overall store when fulfilling the roles of the manager on duty or sales leader: overseeing store operations including sales, customer service, and administration.-Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales processes as the foundation for business success-Collected, analyzed, and evaluated sales trends amongst staff to increase productivity.-Developed sales strategies, business plans, and methodologies to increase productivity results.-Provided key marketing and sales program support, including design and rollout events-Motivated a group of 12 employees to keep them focused on their sales behaviors and the results of the business.

Long Beach, California, United States

-Manage full life cycle recruiting process, including sourcing, candidate selection, interviewing, hiring, and onboarding.-Assess the candidate's skills, knowledge, and abilities against business requirements.-Pre-screen candidates over the phone to determine their qualifications compared to the job requirements.-Schedule phone interviews and onsite interviews between clients and candidates.-Understanding and explaining employee benefits to candidates.-Prepare onboarding paperwork for new hires, including background checks, offer letters, and tax withholding documents. -Track recruitment activity using an applicant tracking system.

Westwood, California, United States (Store Closed)

-Cashier -Product assistance -Maintained up-to-date knowledge of store policies -Prevented store losses -Computed accurate sales prices -Follow-up on shipping statuses and expedited orders -Assisted customers with store and product complaints. -out-of-stock items. -Recommended, selected, and helped locate merchandise -took special orders -Returns, and exchanges. -Schedule in-home services -receive store items -order work supplies -issue out store supplies to employees -store products and items in the warehouse

Master Of Public Administration - Mpa, Public Administration

Bachelor Of Arts - Ba, Psychology