Nicholas Hackney Email & Phone Number

Dallas-Fort Worth Metroplex

Administered large-scale Windows server farms, ensuring high availability and performance in AWS, Azure, GCE, Hyper-V and on-premise environments.Managed SQL databases, including installation, configuration, and maintenance.Oversaw network administration tasks, including monitoring and troubleshooting LAN/WAN connections, firewalls, and VPNs.Conducted server migrations, ensuring minimal downtime and data integrity.Implemented disaster recovery plans to safeguard critical business data.Developed a comprehensive training plan and conducted training sessions for onboarding new IT hires.

Managed and maintained Microsoft Server environments to ensure optimal performance and security. Administered Active Directory, including user account management, group policies, and domain services.Provided comprehensive workstation support, addressing hardware and software issues for end-users.Supported peripheral devices such as printers, scanners, and other office equipment, ensuring seamless integration and functionality.Implemented and integrated credit card hardware solutions for businesses, ensuring secure and efficient transaction processing.

Hebron, Kentucky, United States

In the North Texas and southern Oklahoma service area, provide second level technical support to a diverse client base, including banks, grocery stores, and office environments.Execute install, adds, moves and changes projects for refreshes, company acquisitions and relocations.Troubleshoot both hardware and software issues across multiple platforms.Solve LAN/WAN issues at OSI layers 1, 2 and 3.Train end users in sales, banking/finance, and administration capacities on industry specific as well as general productivity software.Support, install and configuration POS and payment systems.

Hurst, Texas, United States

Performed material and labor cost analysis to adhere to project budgetManaged a team of 20+ ensuring sufficient resources are deployed across multiple projectsMaintained building code compliance and ensured proper documentation and reporting to insurance companiesAssist with general labor and provide team with all necessary tools and materials to complete projects