Nicholas Hamik Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

United States

Assured client satisfaction by maintaining overall operational relationship for clients.• Built strong partnerships with Relationship Managers and Sales Executives to align business objectives to deepen customer engagement.• Established strong working relationships across the company to ensure quality products and services provided.• Assisted Sales Executives and Relationship Managers and other team members in pre-sales process.• Maintained the sales demonstration environment to ensure the most current features and functions are highlighted when demonstrating to current and prospective clients.• Responded to request for proposals (RFP’s) and assist RFP team in maintaining RFP database.• Assisted sales team with Gap Analysis process between Fiserv products and existing systems.• Tailored and conducted all demonstrations, to include all pre and post work sessions, for financial institutions.• Maintained an ongoing knowledge of Fiserv product lines, along with future enhancements.

United States

Allen, Texas

Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.Identifies and resolves application and service issues and any other questions that may arise.Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.

Frisco, Texas

Provide training to the clients before, during and after conversion, including the correct use of the application.Analyze and determine conversion requirements and provide data conversion specifications to programming. Provide consultation to the client before, during and after conversion, including the development of new department procedures required for the converting system as appropriate.Assist in interpreting client's existing systems and workflows. Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.

Sycamore, Illinois

Effectively assess credit risk and (current and potential) client viability, analyzing financial statements and cash flow of customers.Prepare reports that include the degree of risk involved in extending credit.Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity. Generate financial ratios, using computer programs, to evaluate customers’ financial status.

Sycamore, Illinois

Acted as a relationship manager for new and existing customers.Ensured customer satisfaction and the resolution of service problems was achieved.Maintained product and selling knowledge to generate deposit, fee, and credit business.Understood and complied with bank policy, laws, and regulations that are applicable to job duties.Met and exceeded the defined standards of quality customer service and transaction accuracy.