Coordinating between homeowners who have experienced disasters (floods, fires, etc) and their insurance companies, our technicians, subcontractors and external vendors.Developing custom software to improve efficiency in the office and automate time-consuming tasks.

Unsupervised manager on duty for opening, closing, and middle shifts. Supervised up to 8 people.

Integrity, Reliability, and Efficiency.

Oversight of hotel operations at a frequently-full hotel in the Kent Narrows area. Duties include:- Custody and care of multiple cash tills simultaneously.- Direct customer service in person, via telephone, and by email as a hotel representative.- Custody and confidentiality of guest information, including credit card information.- Training and oversight of hotel employees.- Design and implementation of new reports, documentation procedures and computer software.

Operation and oversight of several high-volume Dunkin Donuts locations in the greater Annapolis area. Duties included:Technical and Clerical Assistant- Advice to company proprietor and general manager pertaining to company adoption of digital tools to manage information within and between all stores in franchise.- Design and implementation of new spreadsheets and organizational systems for tracking sales and timing data, human resources information, and bakery production and waste.- Design, implementation, and digitization of company documents including forms and instructional material.Shift Leader- Custody and care of assets in multiple stores including building keys, safe codes, and confidential information.- Procurement of shop assets: execution of inventory procedures, composition and submission of supplies and equipment orders, receipt and certification of deliveries.- Unsupervised work; service as manager-on-duty during a variety of shifts.- Adherence to and enforcement of federal, state, corporate, and company regulations.- Direct customer service, in person and over the phone. Care of new and regular patrons.

Sales and customer service, inventory and equipment maintenance and adherence to sanitation regulations.

Studies in software design and basic networking, with a focus in web and mobile application development.

Cleaning of public and private facilities, cooperatively and independently, with highly varied working hours and conditions.

Manual labor, including lifting, hauling, construction, and demolition in hazardous environments.