Shift Supervisor
Maritime Coffee Time, Llc
Annapolis, Md
Operation and oversight of several high-volume Dunkin Donuts locations in the greater Annapolis area. Duties included:Technical and Clerical Assistant- Advice to company proprietor and general manager pertaining to company adoption of digital tools to manage information within and between all stores in franchise.- Design and implementation of new spreadsheets and organizational systems for tracking sales and timing data, human resources information, and bakery production and waste.- Design, implementation, and digitization of company documents including forms and instructional material.Shift Leader- Custody and care of assets in multiple stores including building keys, safe codes, and confidential information.- Procurement of shop assets: execution of inventory procedures, composition and submission of supplies and equipment orders, receipt and certification of deliveries.- Unsupervised work; service as manager-on-duty during a variety of shifts.- Adherence to and enforcement of federal, state, corporate, and company regulations.- Direct customer service, in person and over the phone. Care of new and regular patrons.