Nicholas Harrington Email & Phone Number

. Provide tier 1 technical assistance via phone, in person or by ticketing system. Diagnose and resolve technical hardware and software issues. Advise users on appropriate action. Follow standard helpdesk procedures. Log all helpdesk interactions. Redirect problems to the appropriate resource. Identify and escalate situations requiring urgent attention.. Prepare activity reports. Stay current system information, changes, and updates.. Participate in on-call rotation. Develope and maintain documentation of processes and procedures. perform all other duties and responsibilites as required.

Delaware, United States

Port Chester, New York, United States

Poughkeepsie, New York, United States

• Managed hardware, software or network issues for Marist College • Take calls and emails from Students, Parents, Teachers, and Vendors• Create, Modify, and resolve tickets that are within the help desk network• Maintain the functional status of all printers across the campus

Greater New York City Area

Bronx, New York