Nicholas Harvey Email & Phone Number

Redwood City, Ca, Us

Redwood City, Ca, Us

San Jose, Ca, Us

Supported the Document Cloud Product Management team for Product and Business Operations. Included internal and external communications, executive product meetings, product strategy, cross org interlock, budgeting and recruiting.

Denver, Colorado, Us

• Spearheaded 47% account value growth beginning in 2016, ultimately accumulating a $17.5M professional services portfolio at the start of 2020.• Attained 30% YoY growth for the e-commerce platform, including expansion from 12 to 15 international markets.• Designed, developed, and integrated new revenue streams such as the agent booking tool, which increased bookings 42% and catapulted professional services spending by 75%.• Successfully deployed five largescale product releases annually, guiding all aspects of the Software Delivery Lifecycle (SDLC), including research, early-stage planning, business strategy formation, production operations, release management and post release customer enablement.• Leveraged a Scaled Agile Framework (SAFe) to lead diverse project portfolios for 5 scrum teams across 2 SaaS products. Established LPMO to align strategy and release plan over a multi-quarter horizon.• Directed a professional services organization of 80+ full-time equivalent (FTE) employees across globally dispersed stakeholders including internal and third-party product, engineering, implementation, finance, and customer success teams.• Retained full accountability for the delivery relationship of the largest company client by revenue; routinely collaborated with customer business owners, product managers, testers, and global markets.• Advanced the implementation of shared collaboration tools such as Jira, Confluence and Target Process empowering customer collaboration channels. • Promoted proactive change management and industry best practices, for both internal and customer-facing processes, that augmented requirements gathering, testing, and acceptance on new contracts.• Influenced C-Suite decision-making with contract negotiations, client assessments, board materials and customer escalations.

Paris, Ile-De-France, Fr

- Guided a roster of nearly 130 employees generating approximately $13M in revenue.- Oversaw a high-performing team of program managers, a quality director, and workforce management, as well as Global PMO and Business Intelligence teams; introduced a governance model and joined the Executive team beginning in 2014.- Introduced comprehensive project governance and a change management lifecycle to strengthen the PMO.- Advanced operating strategy (ahead of LesConcierges merger with John Paul) that increased contribution margin by 22% and got company EBITDA positive. Achieved by restructuring operations, consolidating teams, and introducing new KPIs.- Improved net promoter scores and service level agreements (SLAs) for Ultra-High Net Worth and enterprise customers.- Presided over global office openings in Warsaw, Poland; Atlanta, USA; London, UK; Shanghai, China; and Sydney, Australia.- Excelled in an executive directorship role responsible for North American customer loyalty concierge accounts.- Launched six new client accounts including integrations for CRM, web portals, offers, and points engines for industry leaders such as Apple (5 global locations), Visa, JPMC, AMEX, Merrill Lynch, US Bank, Williams Sonoma, and TD Bank.- Led a global business intelligence team that developed and integrated global commercial models and pricing formulas.- Deployed Birst business intelligence software to enhance analytics, monitor critical targets, and streamline reporting.

London, London, Gb

• Structured and executed business cases, plans and legislative requirements totaling £24B annually that impacted 11,000 staff.• Managed a team of 17 product, project, policy, and business analysts tasked with the operations and transition design of the £2.1B Universal Credit business case; frequently handled special assignments from the Jobcentre Plus COO and CEO.• Spearheaded an extension of operating hours for all products and locations as part of the £460M Workforce Expansion Program that added 16,000 staff over 12 months to meet the rising demand triggered by the 2008 recession.• Catapulted public benefit fraud referrals by 30% through the strategic utilization of a £10.5M advertising budget.• Nominated by the CEO to represent Jobcentre Plus in a governmentwide consulting Capability Building Program in 2011. • Appointed the Deputy Lead of the Welfare Reform Bill team, delivering legislative change for 17 policy teams and their lawyers in the Welfare Reform Act of 2007, while working directly with government, opposition politicians, and Lords.

(B.Sc.) Bachelor Of Science, Social Policy & Public Administration

Mini-Mba & Master’S Level Coursework, Business Administration