Nicholas Hauser Email & Phone Number

Remote

Sharonville Ohio

Cincinnati, Ohio

Sharonville Ohio

Blue Ash, Ohio

Edgewood, KY

• Identify, diagnose, document and as possible complete all service desk requests for hardware and software support.
• Assign requests/incidents to the appropriate service desk.
• Resolve routine software and network application problems throughout the Medical Center complex to maintain optimal usage of the system.
• Develop knowledge and understanding of all the information systems to provide professional and courteous support for various departmental end-users.
• Effectively communicate to peers, technicians, clients, and management using vocal, written, questioning and listening skills.
• Helped design and implement the SharePoint IS Wiki site.

Hebron, Kentucky

• Modified and updated the Cintas Training Manual for Service Desk Analysts.
• Prepare reports on Service Desk activities and present to Service Manager to ensure standards are being met or exceeded.
• Monitor Level 1 Analysts tickets and calls to improve the overall level of service on the desk.
• Work with Level 1 Analysts in order to improve their skills and provide additional training as needed.
• Assist Level 1 Analysts to resolve complex issues with clients on their calls.
• Research and develop resolutions for the majority of problems presented. When necessary escalate to other internal support departments and/or escalation partners.

Hebron, Kentucky

• Answer incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voice mail, printing and computer related issues. Able to diagnose and resolve complex system hardware.
• Interface extensively with end users, peers, computer technicians and other Information Technology personnel for the resolution or escalation of desktop related problems.
• Maintain accurate records and calls logs for management reporting.

Blue Ash, Ohio

• Responsible for managing inbound and outbound calls to customers regarding their payday loans.
• Creating and running queries to confirm accuracy of accounts and other information as needed.
• Processing third party remits.
• Reconciliation of payments between STARS and Latitude our in house software program.
• Investigating third party payment histories and histories in our systems to correct unmatched balances.
• In Charge of running credit card payment batches and end of day Auto Clearing House payment batches to Fifth Third.

Blue Ash, Ohio

• Created procedural manual for Client Services Desk for daily operations.
• Investigating third party payment histories in our systems to correct unmatched balances.
• In Charge of running daily deposit reports.Direct Installment Loan Product and Email Collections
• Negotiate payment options and create payment plans in the collection system.
• Maintain customer files by obtaining updated demographics and financial information.Collector I

Cincinnati, Ohio

• Manufactured Housing Portfolio Specialist 9-2007 – 10-2009
• Responsible for managing the Manufactured Housing portfolio.Specialty Support Team
• Assisting and counseling customers with accounts resolutions.30 Day Account Manager
• Collect payments on delinquent automobile loan and lease accounts.
• Assist the dialer administrator with project tasks
• Assisted in development of a new database reporting strategyAwarded the U.S. Bank Shining Star Award in 2007, 2008, 2009

Cincinnati, Ohio

• Help Desk Representative
• Isolated and diagnosed numerous hardware and software issues.
• Explained and resolved technical problems for non-technical customers.Database Administrator
• Monitored, investigated, and corrected production database problems.
• Administration of database Including Permissions and Security.Programmer/Analyst
• Designed, developed, and implemented internal websites.

Bachelor, Information Technology

Received an Associate of Arts in Business Administration and a Bachelor’s Degree in Information Technology. Finishing with a GPA of 3.80.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program