Lead daily operations and assign workflow and other day-to-day activities for a team of Technical Support Specialists based on the impact to the teaching and learning process. Submit periodic reports related to team and individual performance. Provide direct customer focused end-user hardware and software support in various locations such as schools and Administrative Buildings. Train new Technical Support Specialists and retrain existing Technology Support Specialists as needed.

Provided direct end-user customer and technical assistance. Performed direct hardware and software support for computers, LCD projectors, and other ancillary technology hardware. Provided direct support to Windows and Apple (Mac OS and IOS) devices.

Plan and coordinate system upgrades from Windows XP to Windows 7Manage and distribute team tasks for upgrades.Troubleshoot issues after upgrade.Prepares tests and installs enterprise PC and telecommunication hardware and software.Identifies diagnoses and corrects PC hardware and software issues.Provides end user training as needed for PC applications and hardware.Functions as Local Security Coordinator to handle security access requests.Replaces/upgrades PC's as needed, including transfer of applications and data to new PC.Respond to and assist facilities with their PC issues, which can includes travel to facilities as needed to support IT&S and Hospital projects.Knowledge with Windows XP, Windows 7 operating systemsWorking knowledge of PC architectures, Networks, and Client Server relationshipsDay to day support of hospital technology support services tickets.

Under supervision perform various administrative duties.Review technical and professional journals and attend meetings and training in order to remain current on technical advances and industry changes. Participate in the creation of technology support documentation for users and departmental staff. Participate in the development technology inventory reports as needed for departmental budget purposes to aid with the life cycling of related technology equipment. Attend regular meetings with users and departmental staff to discuss technology support issues Prepare reports as needed Attend and contribute to necessary meetings and forums Provide on-call service to supported departmentsProvide Desktop Support Services.Utilize automated deployment methods to setup desktop workstations Setup and Configure Desktop operating systems and software according to departmental needs Perform routine testing of desktop hardware and software Investigate software-related problems and resolve those within the scope of authority and provides basic troubleshooting on departmental technology equipment by identifying problems and/or factors affecting Desktop performance Maintain an inventory on equipment, such as monitors, printers, and workstations and prepare reports as needed for supervisor.

Theology and Practice Duties:Provide prompt, friendly assistance to a diverse array of people including Ph.D. candidates, faculty, local practitioners, externship institutions, prospective students.Assist in promoting the program through web, print, and direct mail marketing.Manage applications for admission and current student records.Organize events related to the program: working with caterers, reserving and preparing spaces, purchasing supplies, and making travel arrangements for out-of-town guests.Provide office and administrative support for the Program: making copies, ordering supplies, filing documents, etc.Maintain a basic budget for internal planning in cooperation with the Director of the Program in Theology and Practice.

Applied diagnostic techniques to identify problems, investigated causes, documented problems in the support solution database, and recommended solutions to resolve for implementation.Provided telephone/email/chat and remote diagnostic technical support of hardware, software, systems, sub-systems and/or applications for customers, including inquiries about installation, operation, configuration, customization, usage of assigned products, and warranty entitlement.Installed and support both hardware and software components for user groups.Performed preventive maintenance, tested and repaired equipment.Evaluated system configuration and software to ensure effective use of hardware resources.Trained user groups on appropriate operations of equipment and software packages.Consulted with users on their potential future business requirements.

Provided onsite and phone technical support for 500-1000 systems for Forestry Department Professors and students, including new system setup, Virus and spyware removal, installing primary and secondary hard drives, software and operating systems, and troubleshooting for desktops, portables, local and network printers setting IP addresses when necessary, network ports, legacy systems, software, operating system upgrades, etcConfigured system to access the forestry domain and intranet and Outlook for customer access to the Exchange Server.Installed Windows patches, software and hardware updates as preventive maintenance.Made network cables for custom installations.Created, copied, and transferred user profiles and data as needed.Researched and installed drivers and software when media was no longer available.