PROFILEI am a highly motivated Hospitality professional with nine years’ experience as the owner of two restaurants managing all aspects of day to day operations, recruitment, staff management and development, budget, stock and salary control.Commercially astute with a commitment to excellence in service delivery and customer experience, I have a proven track record of working collaboratively with stakeholders to implement effective initiatives that build sales and reputation. A team player, I lead by example, motivating and developing others to deliver outstanding customer service, providing support and mentoring to embed a culture of high performance and ensure the achievement of all targets to deadline.Have NVQ 3 in training and development I am now seeking a new and challenging role to utilise my skills and further develop my experience.
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Owner ManagerChefs Kitchen Jun 2004 - May 2013Bribie Island AustraliaChefs Kitchen, Bribie Island, Qld Australia Jun 2004 - Apr 2007Owner and ManagerBuilt up a successful business by turning around a poorly run business, offering a greater range of food including pizza, nachos, pasta and seafood, with eat in and takeaway options. • Responsible for all day to day operations, including stock taking, accounts, wages, recruitment, staff management and development.• Built turnover to $512,000 in the first year, with local and passing trade in the summer months.• Trained and developed staff, sharing knowledge and experience.Key Achievements:• Developed a takeaway delivery service to drive takings and to fill a gap in the local market as one of the few restaurants that offered this service in the area.• In Australia restaurants are unlicensed; customers bring their own alcohol and are charged corkage, waived the corkage fee to increase footfall making the restaurant more profitable and competitive, bringing in repeat custom.
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Resturant OwnerPasta La Pizza 2004 - 2013Pasta la Pizza Restaurant/Takeaway, Mitchelton, Brisbane, Qld Australia Apr 2007 - May 2013Owner and ManagerSet up a successful Restaurant from scratch including planning, design and refurbishment of the property, kitchen, cold rooms and all amenities. • Responsible for all day to day operations, including stock taking, accounts, wages, recruitment, staff management and development.• Built turnover to $250,000 per annum in a recession with local repeat business in an area with no passing trade.• Successfully supported and developed trainees on a one year Government training scheme, including basic food hygiene, customer service, complaints handling etc., used a hands-on approach sharing experience and knowledge. Key Achievements:• In Australia restaurants are unlicensed; customers bring their own alcohol and are charged corkage, waived the corkage fee to increase footfall making the restaurant more profitable and competitive, bringing in repeat custom.
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Self EmployedSky Engineer May 2003 - Apr 2004Devon/CornwallSky Engineer Jun 2003 - May 2004• Responsible for installation and maintenance of satellite equipment.• Provided Excellent customer service, liaised with customers to arrange appointments and provided support and guidance for the use of their new system.
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Leading SeamanRoyal Navy Dec 1979 - May 2003Uk/AbroadThe Royal Navy Dec 1979 - May 200323 years unblemished service, served in many ships and shore establishments in the UK and abroad from Gibraltar, the Falklands, the Persian Gulf and Sierra Leone.• Duties varied and included: Ships husbandry, fire monitoring systems, security and driving ships.• Weapons specialist from small arms to missile detection and launch.• Final role was teaching at the Small Arms school instructing trainees in weapon drills and safe firing and handling.
Nicholas Heal Skills
Nicholas Heal Education Details
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St Johns CyprusCse'S -
Abberconway North WalesCse'S
Frequently Asked Questions about Nicholas Heal
What is Nicholas Heal's role at the current company?
Nicholas Heal's current role is Hospitality Professional.
What schools did Nicholas Heal attend?
Nicholas Heal attended St Johns Cyprus, Abberconway North Wales.
What are some of Nicholas Heal's interests?
Nicholas Heal has interest in Watching Live Sport, Socialising And Dining Out, Keen Model Maker, Cycling.
What skills is Nicholas Heal known for?
Nicholas Heal has skills like Hospitality, Hotels, Hospitality Management, Tourism, Hospitality Industry, Food And Beverage, Restaurants, Resorts, Catering, Hotel Management, Event Management, Menu Development.
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Nicholas Heal
Calne1metricgroup.co.uk -
1 +447527XXXXXX
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nicholas heal
United Kingdom
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