• Oversee Information Technology operations and supervise systems• Provide direction, guidance, and training to IT team including developers, security analysts, support technicians, and vendors• Develop strategies as it relates to the organization's IT infrastructure (computer and information systems, security, and telecommunication systems)• Develop, manage, and track the department's annual budget• Consult Executive members and senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology• Ensure smooth delivery and operation of IT services by monitoring systems performance• Create processes and standards for selection, implementation, and support of systems• Identify technology needs and make recommendations to business decision-makers• Evaluate the company’s adherence to federal and HIPAA technology requirements for security • Maintain company hardware and software programs• Implement company-wide technology updates and hold sessions to teach employees on new features

• Identify technology needs and make recommendations to business decision-makers• Evaluate the company’s adherence to federal technology requirements for security • Manage the IT team including developers, security analysts, support technicians and vendors• Maintain company hardware and software programs• Update technological equipment in the company• Implement company-wide technology updates and hold sessions to teach employees on new features• Coordinated and scheduled helpdesk personnel and resources to provide business hour coverage and an after-hours on-call rotation and ensured the time completion of support requests and assigned projects• Procured customer requested purchases and collaborated with vendors to ensure proper orders were fulfilled• Provided level 2 and 3 support for helpdesk requests both internally and externally• Maintained a Windows Server environment from Server 2003 to 2016• Assisted in the planning and execution of customer related projects• Initiated, developed, and sustained effective business relationships both internally and externally as it related to the operations of business• Escalated advanced issues to the appropriate IT team member• Assisted in the troubleshooting and diagnosis of networking

• Oversee Information Technology operations and supervise systems• Provide direction, guidance, and training to IT team including developers, security analysts, support technicians, and vendors• Develop strategies as it relates to the organization's IT infrastructure (computer and information systems, security, and telecommunication systems)• Develop, manage, and track the department's annual budget• Consult Executive members and senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology• Ensure smooth delivery and operation of IT services by monitoring systems performance• Create processes and standards for selection, implementation, and support of systems• Identify technology needs and make recommendations to business decision-makers• Evaluate the company’s adherence to federal and HIPAA technology requirements for security • Maintain company hardware and software programs• Implement company-wide technology updates and hold sessions to teach employees on new features

Provide routine technical work advising and assisting computer users in a distributed computing environment.Provide support for computer and storage hardware, system software, and commercial office automation software packages.Assist in the planning, installation, and operation of microcomputer local area (LAN) or wide area (WAN) networks.Provide technical support for a limited network requiring maintenanceConduct in-house training for hardware and software products.Install engineering applications and updates as needed.Sets up and manages workstations, printers, and IT devices used by staff.Provide support for the Division of Engineering and Design, Road Design, Local Projects, Right Of Way, and BSGS.

Prioritized incoming client tickets and resolved with the appropriate troubleshooting steps.Collaborated with co-workers to complete projects with deadlines.Blocked IP addresses as well as senders in the firewall to prevent spam from entering network.Processed and recorded backup scheme on tape and contributed to exchanging tapes when entering a new week.Participated in on-call rotation duties.As needed, worked with vendors, clients, carriers, and technical staff on implementation, optimization, and ongoingmanagement of various systems.

Prioritized incoming client tickets and resolved with the appropriate troubleshooting steps.Assisted in the creation, preparation, and resolution of projects & project tickets for clients.Monitored virtual and non-virtual servers to ensure there were no disruptions in service and/or downtime.Approved Microsoft newly released patches using the Best Standard of Practices.Worked collaboratively on issues arising with client’s hardware, software, and requests.

Answered, evaluated, prioritized, and solved incoming telephone (VOIP), voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of RMH; examples include, but not limited to, Microsoft Office, password resets, account unlocks, and printer issues.Performed first tier support for the areas of desktop, laptop, network, and service issues.Identified and escalated support issues as needed.Participated in on-call rotation duties.As needed, worked with vendors, clients, carriers, and technical staff on implementation, optimization, and ongoing management of various systems.

Analyzed, serviced, and completed customer service tickets for replacement or repair of their computer, and/or operating system.Users reported rapid and excellent customer service.Monitored virtual and non-virtual servers to ensure there were no disruptions in service and/or downtime.Increased productivity of workload across multiple virtual machines.Installed and configured new network devices, storage, domain controllers, and wiring.Chief Information Officer, congratulated me for successfully integrated Windows Server 2012 into existing network.Updated and/or upgraded server and client desktop operating system.Effectively conquered minor problems when upgrading/updating.Added, removed, and configured user accounts and emails.Efficiently managed over 100+ accounts, leadership gave me additional businesses to care for, as well as a raise.Planned and implemented future IT developments and undertook project work.Managed multiple businesses as well as multiple sites within the organization.Undertook routine preventative measures and implantation, maintaining and monitoring network security.Routinely monitored server’s physical hardware and upgraded when necessary.

Bits & Bytes Pc SalesProvided technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareEvaluated and performed troubleshooting alongside owner/repair technicianPerformed troubleshooting for walk-in customer and call-in business computers, printers, software and associated equipmentWalk in customers reported excellent customer service and businesses complimented my professional attitudeMonitored and maintained both wired and wireless networksOvercame obstacles that arose from installations of new networksRan diagnostic programs to resolve problemsSuccessfully undertook several repair jobs by myself and completed with positive outcomesMaintained daily performance of computer systemsAssessed business workstations to ensure maximum performance