Nicholas Herjanto Email & Phone Number

Specialist Recruiter for Technology, Finance and Banking in Japan.www.talentsource.co.jpOur team of competent and enthusiastic industry experts knows the intricacies of the Japanese market. We have the confidence and know-how to help you reach your goals and ensure long-lasting corporate performance.Ready to take the next step? Contact myself or one of our consultants for free career consultancy and market access.Reach out to me via email at nicholas@talentsource.co.jp

Bali, Indonesia

Responsible for the operation, administration and maintenance of the hotel. Making sure the flow of tune in and tune out operate seamlessly. Training 32 staff and managing their rostering to ensure objectives are met. Conducting departmental meeting and continually communicates clear and consistent message regarding the goal and the desired results. Handling complaints and resolving them in a timely manner, with guarantee of satisfaction for customers. Reporting the ADR and RevPAR. Creating daily reports. Focusing on critical component to drive guest satisfaction & financial result.

Melbourne, Victoria, Australia

Being the first image to “wow” guests upon arrival and creating a great impression of the hotel. Assisting with their luggage, either storing them when the guest’s room is not ready upon arrival or delivering to the guest’s room. Providing genuine suggestions and recommendations on local attractions, restaurants, cafés and general information about the city. Offering assistance with transportation. Assisting guests with valet parking services.

Denpasar Area, Bali, Indonesia

Setting the standard operating procedures of the restaurant, as well as the beverage prices. Providing supportive training to the front of the house team on how to approach guests and how to upsell restaurant specials. Controlling the beverage cost. Creating the recipes of cocktails, mocktails and smoothies. Making sure the daily operation runs smoothly. Making sure cleanliness and sanitation are up to standard. Generating reports for the owner, noting revenue, incidents, specials sold, events or functions.

Greater Jakarta Area, Indonesia

Greater Jakarta Area, Indonesia

Welcoming the guest to the Fairmont Jakarta, assisting them from the moment they arrive to the time they depart. Performing check in process and taking care of each individual guest by responding to their requests and preferences. By the end of their stay, assisting them with the checkout process. Completing the cashiering function, such as currency exchange, billing and closing the cashier at the end of the day.

Jakarta, Indonesia

In LOBO Restaurant I was dealing with the promotions held in the restaurant, dealing with guests' events, deals with employees schedules, purchases all items-tools-equipments needed, engage with guests' satisfaction to improve quality, upsell the products and promotions.Be responsive to the expressed and unexpressed wishes and needs of the guests.Create guests for life. Deliver service and products excellence resulting profit.

Engage with the guest to make them feel satisfactory. Upsell the products of the day/month. Mastering all duties based on the job descriptions.