● Prioritized software defects customers were experiencing for escalation toproduct and engineering teams● Triaged and documented customer facing issues to prioritize a list to escalateto product and engineering teams● Compiled customer feedback through Vistaprint's global customer carechannels to share with the product and engineering teams● Organized informative meetings to relay feature rollouts and updatesregarding major changes being implemented and bug fixes● Served as a Tier 3 escalation support resource for global customer carecenters regarding digital and print product related inquiries● Handled customer escalations sent through company executive channels● Developed troubleshooting guides and product runbooks to be utilized bysupport teams worldwide

● Provided high quality technical support to MICROS point-of-sale customerswithin the hospitality industry● Consulted available resources to resolve software issues customers wereexperiencing to maintain a high level of customer satisfaction● Provided troubleshooting assistance to other technical support specialists forfaster and more effective issue resolution● Executed a practice and understanding of SQL databases and queries toassist customers with their online enterprise related issues● Interacted with SQL databases frequently to confirm the presence of data tobe exported to online enterprise systems

● Provided customers with information about store products and handle sales● Maintained sales floor, assuring customer needs were met at all times● Demonstrated products based on customer interest