• Responsible for the effective running of both emergency and non-emergency contact systems.• Overall responsibility of CD Business Continuity and Disaster Recovery.• ISO 22310 BCMS - Lead Implementer.• ISO 19011 BCMS - Lead Auditor (ISO 22301).• Responsible for Project & Implementation Management.• Process Optimisation & Benefit Realisation.• Business lead for Airwave Radio and Integrated Command & Control Systems, Mapping and Gazetteer, Command & Control and Contact Centre Systems.• Communications Lead on channel shift and demand reduction.

• Full project and benefits management of the contact management improvement programme, • Delivered change projects from initiation and planning through to deliver and implementation.• Reducing the impact of change on the business.• Planning all changes through stakeholder engagement, analysis and participation.• Identifying change and optimisation opportunities.• Detailed project planning.• Developing project initiatives that improve performance.• Managing and controlling costs so they remain within budget.• Ensuring all tasks entrusted to employees and external contractors are completed within agreed time scales.• Providing high levels of interpersonal team management to project staff.

Responsible for analysing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management of multiple small projects, using PRINCE 2, to enhance the existing functionality and new functionality. Managing the work from initial request through estimation, approval, requirements, build, test and implementation.• Delivered Functional and User Acceptance Testing.• Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.• Travelling to various locations in Sussex to engage with multiple stakeholders across the organisation and region to ensure all processes and requirements were accurately defined.• Implementation of new designs within the Business Operating Model.• Involved in workshops / training / presentations.• Assisting in the preparation of user and system test plans.• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.• Knowledge of Expertise in System design and development required for business process.• Having a thorough understanding of how IT interfaces with multiple functional groups within an organisation.• Ability to construct process models including data dictionaries and volume estimates.• Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.• Understanding service objectives and capturing business requirements through active listening & questioning techniques.• Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT projects.• Able to prepare written proposals, requirements specifications, invitations to tender and solution specifications.• Able to identify business & systems process improvements from Big Picture to detail level.