Nicholas Houk Email & Phone Number

Denver, Colorado, United States

• IT Service Management; including incident, change, asset, and knowledge management • Onboard new users by creating their accounts in Box, RingCentral, Active Directory, LastPass, and adding user licenses in Office 365.• Support 400 users in person as well as through the remote access tool ConnectWise, on general issues.• Assist with new issues as we converted to full time remote work company-wide during the coronavirus.• Run RingCentral reports to determine daily, weekly, and monthly call volume.• Image laptops for new users with a preloaded dell drive and install necessary Dell drivers.• Diligently document issues and steps take to resolve the issues. • Compose informative knowledge articles to support end uses on resolving issues. • Create shipping labels to send the necessary equipment to different offices around the country.

Minneapolis, Minnesota

Assist 700 users with Microsoft Products, and litigation/patent applicationsCreate external users within Active Directory and link them to Sharepoint sitesCreate Sharepoint sites with specific names, users by using templates and workflowsContinuously building a Knowledge Base for new issues Communicate with Administrative, IT Development, and Network Engineers on patterns as they relate to each departments' issues

United States

Installed and set up new IP cameras for the classrooms as well as fixing any minor technological problems the center has. Preform extensive research on finding a CRM that best fits the needs of the company. Set up an integration and migration of data from one secure Webmail provider to another as well as fix any new complications that arose with this migration.Provide assistance company wide with technical problems as well as assisting in the instillation of new software on center computers.

Provided detailed research into finding a CRM that would best fit the companies needs and interests.

Bachlor'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree