Nicholas Imkamp Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Proactive in PC compliance (includes SCCM client updates, Windows Updates/Patches, and Asset management via MS Access (DSG INV) + ServiceNow. Use of tools like SCCM and Active Directory for PC Compliance and customer supportImage and Configure user workstations from start to finish with customer experience in mind. (Computer upgrades, Loaner devices, & New hire deployments)Provide Onsite/Remote Windows & MacOS client and software troubleshooting. (SCCM RC client + TeamViewer – remote support tools)Coordinate with vendors to solve technical issues, or user equipment/software purchases. Monitor Desktop Support ticket queue and resolve issues based on Priority using ISD (current ticket queue) + ServiceNow (near future)Provide updates to users on ticket status and keep rest of Desktop team updated on resolutionsUse Microsoft Outlook, Teams, and other communication channels via text or voice to work with users for issue resolution

Grand Rapids, Michigan, United States

I am responsible for overseeing and coordinating the repair operations within Comprenew. My role involves managing a team of a few technicians, ensuring timely and efficient repairs, and maintaining high-quality service standards

Grand Rapids, Michigan, United States

Open and Closing the Retail locationAssisted customers on product purchases with excellent customer serviceAssisted customers with accurate quotes on repairsDiagnosed issues with Laptops, Desktops and small electronicsRepaired damaged electronics swiftly and accurately.Developing Repair Services for the company to maintain competitive pricing

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

United States

Assistant to department manager. I coordinate what things get done and when. Work freight and assist customers either with items in store or with ordering for them.