Nicholas J. Eull Email & Phone Number

Saint Paul, MN, US

St. Paul, Minnesota, US

• Provide agency leadership and act as the business owner and product manager for all state integrated tax system technology applications and associated legislative efforts. Work across the Department of Revenue in.
• Ensure tax systems application functionality aligns with agency strategic priorities and budgets and supports identified State of Minnesota and business outcomes
• Lead agency efforts plan, prioritize and execute projects and initiatives resulting from Minnesota legislative and similar efforts, such as leading the planning and executing of the 2023 direct tax rebates (totalling.
• Spearhead agency efforts to implement a product/agile-focused approach to new technology and business initiatives, focusing efforts on an iterative-based improvement approach
• Product manager for Revenue’s launch of a web-based, self-service portal serving three million Minnesota taxpayers
• Product manager for Revenue’s launch of a self-service chatbot for Revenue’s main taxpayer website

Minneapolis, Minnesota, US

• Responsible for setting short and long term payment technology and operations strategies. Overall responsibility for over $100 million in passenger fares collected annually for Metro Transit, which provides over 80.
• Sponsored and managed over $20 million in IT and payment system projects and programs, including new payment technologies, software implementations and other enterprise-level projects, consistently hitting budget and.
• Developed and implemented a long-range product roadmap for payment technologies and payment capabilities while reducing financial and other risks
• Sponsored and helped support the development of a new enterprise application for distribution and inventory tracking of $80M in annual sales, improving customer self-service and reporting capabilities
• Led the implementation of the needs-based Transit Assistance Program (TAP) (one of the first such programs in the country) and growing to nearly 10,000 users in the first year, working across various local and state.
• Responsible for the implementation, testing, and certification of all new transit payment channels, including supporting a PCI Level 2 payment system, throughout the region

Minneapolis, MN, US

Provide operations, technical and project management support to Target Financial and Retail Services contact centers, supporting over 150 million guest contacts each year. Work with business units to understand technical system requirements and coordinate new software and systems development and upgrades with technology teams.

Minneapolis, Minnesota, US

Manage collection and processing of all cash fares at Metro Transit. Responsibilities include management of maintenance and repair of all electronic and mechanical fare collection equipment and collection and processing operations for all cash, including requirements gathering and implementation planning.

Minneapolis, Minnesota, US

Developed and implemented key processes and procedures for Metro Transit’s new electronic fare collection system. Planned and managed the roll-out of new technology to small and medium sized retailers. System administrator of central data system for new fare collection system, including system configuration and monitoring, new product development, and.

Minneapolis, MN, US

Provided leadership, direction, and performance reviews to all drivers and supervisors in maintaining a safe and productive transportation environment for customers. Increased the standards and consistency of efforts in hiring and supervising all drivers, operations supervisors, and dispatchers. Developed, implemented, and monitored cost control measures.

Ba, Economics

Masters, Business Administration

Certificate, Lean Process Improvement