• Owned authorization of security policies and protocols, managing the organization’s SharePoint portal and client administration for 147 personnel; coordinated trouble ticket resolution, log in approvals, website access, and information controls• Directed a top-line team of 8 high quality personnel to achieve peak performance and 100% security compliance• Orchestrated unit Defense Travel System authorizations and voucher processing for $170M mission budget• Troubleshot 200+ technical issues bringing 80% to swift resolution within 2 hours by utilizing troubleshooting resolution tree and deep personal expertise to evaluate medium to complex technical issues• Coached cyber security liaison team to resolve information technology trouble ticket issues within 24 hours• Installed, networked, and configured workstations, infrastructure, and peripheral components for 70+ staff• Held governance and accountability over 19 checklists and 251 tasks as self-assessment program manager• Served as subject matter expert while monitoring information system and network security compliance• Ensured 100% of the team met compliance with tracking and documentation standards within 8 hours• Leveraged a deep knowledge of information assurance and vulnerability scanning to approve users• Handled vendor management, coordinating with IT vendors on problem solving of specific issues

• Inspired upward career trajectory of 37 staff across 5 departments and 4 AF specialties through professional development• Boosted employee engagement by 20%+ by institutionalizing engagement, rewards, and recognition programs• Navigated Covid-19 operations by reducing contact 50% and deploying digital operations without impacting operations• Directed operational execution of 9 C-17 and assets worth $1.9B to enable U.S. national command authority objectives• Drove operational readiness for 114 personnel and coordinated resolution of issues across teams with engineering, maintenance, and upper management

• Spearheaded the effective management of $778M foreign military sales and readiness budget• Coached, mentored, and strategically supported 16 Kuwait aircrew members to achieve performance metrics• Created long-range programs, policies, and combat procedures for team to execute C-17A foreign military sales case• Analyzed and overhauled a faulty training process, revised on boarding and reduced ancillary timeline 35%

• Led a high-performing team of 6 professionals who provided quality administrative support to 77 personnel • Directed 16 instructor loadmasters—scheduling, forecasting, and monitoring 842 events for 77 loadmasters • Devised and executed a highly effective C-17A loadmaster training program• Reinforced adherence to US Air Force flight & ground proficiency standards and policies• Rolled out high-quality training programs to meet tight budget and time constraints• Supervised on-time delivery of cargo to include inventory, scheduling, loading, shipping, tracking, and delivery • Assessed and determined technical needs and certifications for airworthiness

• Monitored $151M contract, enforcing statement of work compliance with requirements on F-15 system upgrade• Evaluated performance of 300+ personnel to enable achievement of operations and maintenance objectives• Managed wings avionics systems, radar warning, IFF test & measurement equipment for specialized aircraft• Established and enforced local policy and procedures for USAF as Aircraft Structural Integrity program manager• Advised maintenance group commander on maintainer trends and solutions; created and enforced local operating directives

• Led 5 personnel in the delivery of minor and major isochronal (ISO) inspections on F-15E aircraft undergoing programmed depot maintenance (PDM)• Collaborated with engineering personnel to modify electrical, electronic, instrument and integrated electrical systems• Oversaw navigation, map, radar, displays, infrared system, central computer, and other avionics systems• Delivered on-the-job training on aircraft electrical maintenance practices, safety procedures, and technical systems• Facilitated electrical and environmental system repairs for delayed discrepancies and those found during ISO inspections or by PDM personnel• Executed operational checks on new and existing aircraft electrical & environmental systems, equipment, and wiring• Read and interpreted instructions, specifications, blueprints, technical data, schematics, and block and wiring diagrams• Troubleshot, inspected, repaired, disassembled, assembled, installed, modified, overhauled, and maintained aircraft electrical & environmental systems, subsystems, equipment, and accessories

• Evaluated personnel performance to ensure adherence to operational and safety directives and technical guidelines• Informed supervisors and higher-grade employees of accidents and high-risk matters or unsafe practices• Prepared accurate, complete, and up-to-date records of maintenance actions taken• Researched aircraft modification history, technical orders, parts acquisition history, engineering change proposals, and manuals concerning wiring codes, wiring configuration, and testing procedures • Demonstrated exceptional problem-solving, communication, time management and decision-making ability • Completed projects ahead of schedule and with meticulous attention to detail