Currently a call center Team Lead and Manager of agents running social media and telephone inbound operations. Manage and overview the social media aspect of interactions with agents and customers through forum based questions. Also manage the performance and growth and development of agents as well as other Team Leads and coaches.

Work with clients to come up with solutions to their needs for loans. Helped write and administer payday loans as well as using their automobile for collateral for short term loans. Worked with clients to maintain a good standing on their bill and remind them of due dates.Took payments for their loans and helped them to refinance their loans.

Currently the IT director for AHI Facility Services in Dallas, TX.

• Started in the management program with collections of lease fees. • Assisted customers to renew in a timely manner and provided assistance to those who were having difficulty making their timely payment. • Worked with customers to make sure they were able to obtain ownership of the merchandise through timely renewal payments. • Also, trained in sales of merchandise and closing deals with customers. Reviewed the lease contract and ascertained that customers had a good understanding of all aspects of the contract, what was expected of them during their lease, and helped them to realize it was a partnership with Aaron’s toward ownership of the merchandise.

• Kept record of employees on the clock.• Managed the breaks and lunches of all employees to help manage the stores productivity.• Worked with Zone Managers to stock, count inventory, and order when needed. • Assisted with scheduling for the store.• Performed written evaluations of employees for annual evaluations as well as hiring of employees for the store.

• Trained general staff and management in the computer based order entry system • Trained management staff on how to input daily, weekly, monthly, and year ending information into the computer, and back up procedures on a nightly basis.• Gained excellent experience in system operations and various types of hardware and software.• Determined scheduling on a weekly basis as well as complete Payroll on a bi-weekly basis

• Received incoming phone calls from SBC Yahoo! Internet service subscribers related to technical issues with their DSL internet service.• Directed customers and staff on resolving issues with DSL related issues as well as networking issues between multi computer networks. • Diagnosed and assisted in repairing IPv4 and IPv6, TCP/IP related connection issues as well as DNS server issues and DHCP issues. • Assisted in training and supervising staff in all operations in my area. • Managed 6 other technicians. Listened to calls to make sure all procedures were being followed. Went over recorded calls with technicians and helped to correct any issues they had with the call.