Nicholas Baum Email & Phone Number

Welshpool, Western Australia, Australia

Performed order fulfilment, customer service, and database management tasks while delivering exceptional service positively.Operated under daily deadlines in a fast-paced environment, meeting dynamic priorities and achieving daily goals. Collaboratedwith stakeholders internally and externally to ensure accurate information exchange. Organised and secured store, followingsafety protocols to prevent injuries and manage opening and closing procedures.Selected Achievements:● Boosted order fulfilment efficiency by 15% through optimised processes and time management.● Mentored and trained 4 new team members, reducing onboarding time by 20% and developing learning materials on safety,internal systems, and customer service.

Belmont, Western Australia, Australia

Provided top-notch customer service by handling money, managing complaints, responding to aggression, preparing food, andmaintaining equipment. Ensured cleanliness in workplace and theatres.Selected Achievements:● Attained 98% customer satisfaction rating by skilfully addressing complaints and handling customer service matters.● Enhanced concession stand sales by 10% through streamlined food preparation and maintenance.

Oversaw team dynamics to cultivate a secure, productive, and positive work environment. Allocated time efficiently to ensuretimely completion of daily operational objectives. Conducted comprehensive safety training programs for new hires, fosteringconfidence and competence.Selected Achievements:● Optimised team productivity by 25% through enhanced training methodologies and improved task management.● Decreased workplace incidents by 30% via rigorous safety training and proactive supervision.

Western Australia, Australia

Supervised pool activities to ensure safety of up to 200 guests daily. Trained and mentored new lifeguards, improving teamefficiency and adherence to safety protocols. Maintained up-to-date knowledge of first aid and emergency response procedures.Selected Achievements:● Enhanced customer satisfaction by 15% through delivering prompt and courteous service at front kiosk.● Improved team efficiency and adherence to safety protocols by training and mentoring new lifeguards.● Contributed to 25% enhancement in response time during critical situations through maintaining current first aid andemergency response knowledge.

Certificate Iii, Business Administration And Management, General

Certificate Iv, Information Technology