As a key member of the IT Helpdesk team at a large non-profit organization, I ensured seamless operations for both employees and executives by addressing a wide range of IT and network issues across a multi-state closed network.I frequently interacted with users both remotely and in-person, swiftly diagnosing and resolving technical problems. By tailoring my troubleshooting methods to fit the specific needs of different departments, I minimized downtime and supported efficient daily operations.This role sharpened my ability to provide quick, effective support while maintaining a customer-centric focus in a high-demand environment.

● CompTIA A+ Certified● 2 years of Customer Service experience in Retail Sales● 4 years of technical experience in troubleshooting computers and mobile devices● Pursuing CompTIA Network+