• Coordinated the delivery of IT support and services across multiple office locations in Poland, ensuring the seamless operation of all IT-related services.• Support scope includes attending to PC, desktop, OS infrastructure and network issues, provided Hardware, and Software application support (hosted in On-premises/Hybrid/Cloud services). • Participated as a Lead Engineer within the (PMO) group, actively involved in the lifecycle of company’s retail software upgrade, configuration, and development, these includes internal applications. • Responsible for Inventory and asset management, network management, virtualization management, and application management, incident management, offering local (on-site) and remote support to end-users.• Took charge of customer-reported issues and overseeing the troubleshooting process to reach resolution. This involves conducting research, diagnosing problems, and identifying solutions for system and infrastructure challenges.• Adhered to established protocols for the proper escalation of unresolved issues, working with both internal and external (Vendors) support personal across several domains to ensure suitable resolutions are attained.• Guided clients through a sequence of steps, whether via phone, email, or chat, until a technical issue is successfully resolved within the defined Service Level Agreement (SLA) and agreed-upon timeframe.• Provided Regular monthly and weekly reports to management pertaining to inventory, support activities, and challenges.

• Supported the project team in the migration of IT solution centers and clients from locally hosted data centers to one global cloud-based data center. This encompassed migrating systems, solutions, processes, and IT resources.• Provided IT support to banking and finance system used by internal users, these includes service and change request fulfillment, incident resolution, conducting OS infrastructure, software and hardware diagnostic & troubleshooting to identify solutions, thereby assisting end-users.• As an Assistant Manager: assisting with team performance and support, delegating service, and project tasks to team members, fostering their development and evaluating their performance in incident, service request, and change management.• Proactively cooperated with internal support, IT departments, and external vendors in tasks linked to assigned projects, and support service, aiming to prevent or resolve incidents and problems.• Actively engaged in knowledge sharing with colleagues to establish and implement best practices as well as aligned IT activities with business goals, prioritized tasks, and allocated resources promptly to resolve end-users' issues.• Followed project and service management procedures to ensure support is delivered according to defined metrics, thus preventing escalations or dissatisfied users.

• Responsible for the service operation of a wide range of financial and retail technology delivered globally to clients for their retail solutions, front office and back-office applications, Point of Sale, banking and cash management software, hardware solutions.• Worked on incident/Service request reported to the IT service, documenting cases in Oracle CRM systems, and Jira. Contacting customers via agreed communication streams to get additional/missing information and to provide update/resolutions, • Troubleshoot and fixed issues reported by first-level Agents/monitoring systems - Ensured ongoing, secure, and correct work of Operating Systems, Servers, SW applications, Cash management system (TP.Net application, and e-system), coin recyclers, POS Workstations, EFT terminal, bore scanners, ATS, and other peripherals.• Accountable for analysis and resolution of technical and functional software issues using remote tools (RDP) and applications based on VNC technology. Monitored SLA and prioritized work accordingly.• Investigated the root cause of application bugs/unexpected behavior: deep analysis of logs, Escalating network issues to Network Virtualization Team and other vendor related issues to the appropriate escalation streams.• Performed product and support training for users and as well remote assistance to dispatched Field Service engineers on issues involving Diebold Nixdorf software and hardware devices.

Participated in the realization of a research project carried out within the frame of the Operational Programme “Innovative Economy” titled “Technology of Implementing in the economic practice of a new type of rotary-wing aircraft" working extensively with composite materials on designing and manufacturing of an Auto-gyro.Duties :1. Preparation and application of composite mixtures, mainly laminates made of epoxyresin combined with fiber glass & fabric, carbon fiber and other reinforcing materialsonto fabrication equipment, generally these were part molds for various components of the auto-gyro.2. Cooperative work with other interns on building and fitting supporting structures3. General workshop maintenance and assisting the regular project team.